Training Overview
This training teaches you to solve a broad range of problems that can arise in an organization using Microsoft Exchange Online. In this training, you’ll troubleshoot various aspects of Microsoft Exchange Online, including recipient problems, mail flow, compliance, & cloud/on-premises hybrid configurations.
Duration: 1 Day
Prerequisites
Before attending this training, professionals must have the following:
- Experience with PowerShell & the Exchange PowerShell module.
- Significant experience deploying, managing, & troubleshooting Exchange environments
Audience Profile
The audience for this training is current or aspiring support engineers who work with customers & other stakeholders to understand the details of any Microsoft Exchange Online issues. They also communicate with administrators & peers that work with other related technologies to troubleshoot & resolve issues.
Content Outline
Troubleshoot problems with mail flow
- Identifying & troubleshooting message delivery issues.
- Determining why Exchange Online is routing messages incorrectly.
- Identify wrongly configured mail records in DNS.
- Troubleshoot issues with SMTP mail transfer.
Troubleshoot message filtering in inboxes & Microsoft Defender for Office 365
- Diagnosing problems caused by misconfigured or corrupted inbox rules.
- Deciding why message attachments are preventing message delivery.
- Analyzing why Exchange Online Protection has taken action on a message.
- Identifying poorly configured spam filter policies.
Troubleshoot compliance & retention issues
- Determining why eDiscovery doesn’t return the items you intended.
- Diagnosing which in-place & eDiscovery holds apply to a specific item.
- Delete & purge items throughout an Exchange Online organization.
- Determining why items are not retained as intended.
- Troubleshoot Messaging Records management.
Troubleshoot encryption, auditing, & journaling
- Finding out why Exchange Online can’t encrypt or decrypt messages as intended.
- Ensuring that sensitive actions on items & mailboxes create a secure audit log.
- Discovering why items are not reaching the Exchange Online journal.
Troubleshoot desktop Outlook clients
- Ensuring Outlook clients can connect to Exchange Online.
- Diagnosing Outlook client authentication issues.
- Resolving problems with calendaring, resource booking, & delegation.
Troubleshoot issues with mobile devices
- Resolving any issues that mobile devices have when connecting to Exchange Online.
- Diagnosing problems with ActiveSync devices
Troubleshoot Exchange Online configuration issues
- Diagnose problems that arise when provisioning recipients & other objects.
- Resolve issues that affect mailboxes, distribution lists, & other recipients.
- Ensuring that address lists include all the intended recipients & only the intended recipients.
- Fixing common problems that affect your entire organization.
- Ensuring that users can access public folders without problems.
Troubleshoot hybrid & migration issues
- Enable mail to flow between Exchange Online & Exchange Server recipients correctly
- Fixing issues with free/busy information, public folders, & recipient synchronization in hybrid deployments.
- Troubleshoot issues that arise during migration.
- Identifying & troubleshooting message delivery issues.
- Determining why Exchange Online is routing messages incorrectly.
- Identify wrongly configured mail records in DNS.
- Troubleshoot issues with SMTP mail transfer.
- Diagnosing problems caused by misconfigured or corrupted inbox rules.
- Deciding why message attachments are preventing message delivery.
- Analyzing why Exchange Online Protection has taken action on a message.
- Identifying poorly configured spam filter policies.
- Determining why eDiscovery doesn’t return the items you intended.
- Diagnosing which in-place & eDiscovery holds apply to a specific item.
- Delete & purge items throughout an Exchange Online organization.
- Determining why items are not retained as intended.
- Troubleshoot Messaging Records management
- Finding out why Exchange Online can’t encrypt or decrypt messages as intended.
- Ensuring that sensitive actions on items & mailboxes create a secure audit log.
- Discovering why items are not reaching the Exchange Online journal.
- Ensuring Outlook clients can connect to Exchange Online.
- Diagnosing Outlook client authentication issues.
- Resolving problems with calendaring, resource booking, & delegation.
- Resolving any issues that mobile devices have when connecting to Exchange Online.
- Diagnosing problems with ActiveSync devices
- Diagnose problems that arise when provisioning recipients & other objects.
- Resolve issues that affect mailboxes, distribution lists, & other recipients.
- Ensuring that address lists include all the intended recipients & only the intended recipients.
- Fixing common problems that affect your entire organization.
- Ensuring that users can access public folders without problems.
- Enable mail to flow between Exchange Online & Exchange Server recipients correctly
- Fixing issues with free/busy information, public folders, & recipient synchronization in hybrid deployments.
- Troubleshoot issues that arise during migration.
Certification
Professionals for this exam identify, troubleshoot, & resolve issues with Microsoft Exchange Online, hybrid Exchange environments & related components, technologies, & services.
Professionals work with customers & other stakeholders to understand the details of any issues. They also interact with administrators & peers that work with other related technologies.
Professionals should have experience with PowerShell & the Exchange PowerShell module. The support engineer should also have significant experience deploying, managing, & troubleshooting Microsoft Exchange Online environments.
Skills measured
- Troubleshoot mail flow issues (20–25%)
- Troubleshoot compliance & retention issues (25–30%)
- Troubleshoot mail client issues (20–25%)
- Troubleshoot Exchange Online configuration issues (15–20%)
- Troubleshoot hybrid & migration issues (10–15%)
Required exams: Exam MS-220: Troubleshooting Microsoft Exchange Online
FAQs
Microsoft Exchange Online is a hosted messaging solution that delivers email, calendar, contacts, & tasks from PCs, the web, & mobile devices.
Microsoft Exchange is a server application & an email server solution. This means that Exchange is a dedicated network resource management platform. Outlook is an email client installed on your desktop. Outlook is designed to send & receive emails, & it keeps in sync with Exchange.
Exchange Server license types
The Server license is sold in two server editions - Standard Edition & Enterprise Edition. Client Access licenses (CALs) - Exchange also comes in two CAL editions, which are referred to as a Standard CAL & an Enterprise CAL.
To attend the training session, you should have operational Desktops or Laptops with the required specification, along with a good internet connection to access the labs.
We would always recommend you attend the live session to practice & clarify the doubts instantly & get more value from your investment. However, if, due to some contingency, you have to skip the class, Radiant Techlearning will help you with the recorded session of that particular day. However, those recorded sessions are not meant only for personal consumption & NOT for distribution or any commercial use.
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