Course Overview
Attend Software Asset Management Professional Fundamentals to learn how to set up an effective Software Asset Management (SAM) practice.
Setting up an effective Software Asset Management (SAM) practice includes key milestones: planning a design, defining policies, identifying the information required and how that information can be obtained, what the software asset processes should look like, and how the technology can support these items. Most successful SAM programs involve a variety of people and departments, including IT, finance, purchasing, services, & end users. Investing time & careful consideration to build out the SAM practice produces a higher quality outcome.
In this three-day interactive ServiceNow® Software Asset Management course attendees will master the setup, configuration, & usage of the Software Asset Management Professional application, with a focus on:
- Managing software licenses (models, entitlements, and metrics)
- Controlling the cost of purchasing and managing software assets
- Managing the software asset life cycle from planning to disposal
- Using software discovery and normalization
- Reconciling and achieving software compliance
- Controlling software usage and reclamation
- Improving IT software asset services to end users
- Creating standards and processes for managing software assets
Prerequisites
- ServiceNow Administration Fundamentals
Audience Profile
Customers, partners, and staff who implement and manage features, functions, and data related to software assets should take the ServiceNow® Software Asset Management course. Any participant who performs or provides advice on any of the following positions or work duties is a good fit for this course:
- System Administrator
- Software ServiceNow Implementer
- ServiceNow Asset Manager
Learning Lesson
This course will teach you how to set up an effective Software Asset Management (SAM) practice
Content Outline
Lesson
- Explain Software Asset Management & its supporting process architecture
- Identify the plugins & roles that support Software Asset Management on the ServiceNow platform
- Describe ServiceNow’s Software Asset Management product
Lab
- Software Asset Management Introduction
- Software Asset Management Process Architecture
- Software Asset Management Application Overview
- Software Asset Management Requirement Recommended Practices
- Lab 1.1: Prepare the SAM environment
Lesson
- Describing data used to support Software Asset Management in ServiceNow
- Demonstrating software data import options
- Explaining software discovery & normalization
Lab
- Introduction to Software Asset Data
- Import Software Entitlements
- Lab 2.1: Import software entitlement data
- Import Software Data Using System Import Sets
- Lab 2.2: Import software installation data
- Software Discovery
- Lab 2.3: Review software discovery results
- Software Discovery Model Normalization
- Lab 2.4: Normalize software discovery models
- Content Service and Job Results
- Lab 2.5: Content Service and job results
Lesson
- Demonstrating the components of software products, models, entitlements, & allocations
- Describing software license metrics & their value to software entitlements
- Illustrating knowledge of software reconciliation & associated results
Lab
- Software License Management Introduction
- Software Products and Models
- Lab 3.1: Manage software products and models
- Software License Metrics
- Software Entitlements
- Software Allocations
- Lab 3.2: Manage software entitlements and allocations
- Software Reconciliation
- Lab 3.3: Reconcile software
Lesson
- Describing software license contracts and their relationship to software entitlements
- Using catalogs, procurement and change management to support Software Asset Management
- Demonstrating software remediation
Lab
- Operational Integration Introduction
- Software License Contracts
- Lab 4.1: Create software license contract
- Software Spend
- Lab 4.2 Analyze software spend
- License Change Projection
- Lab 4.3: Calculate license change projection costs
- Software Request
- Lab 4.4: Publish and request software
- Software Sourcing
- Lab 4.5: Source and receive a software request
- Software Remediation
- Lab 4.6: Remediate software licensing
Lesson
- Discuss software model lifecycle capabilities
- Describe optimization of software installations
- Explain software asset management retirement and expiration activities
Lab
- Software Model Lifecycle
- Lab 5.1: Manage software model lifecycles
- Software Installation Optimization
- Lab 5.2: Optimize software installations
- Software Retirement
- Lab 5.3: Manage software retirement
Lesson
- Explain Performance Analytics for Software Asset Management
- Discuss the differences between analytics and reporting
- Describe Software Asset Management dashboards and content
Lab
- Software Asset Analytics Dashboards
- Software Asset Management Publisher Dashboards
- Software Asset Management Subscription Dashboards
- Software Asset Management Other Dashboards
FAQs
A: The Now Platform, which was created in the cloud from the ground up with a single data model & a single, scalable architecture, enables data to move effortlessly between programmes and installed systems. The Now Platform offers workflow automation at an enterprise scale, enabling you to enhance the efficiency, agility, and resilience of business operations. Delivery teams may speed up service delivery and free up teams for higher-value work that fosters enterprise-wide innovation with the use of out-of-the-box digital processes that automate routine service requests. Additionally, ServiceNow's digital processes can be quickly expanded or new digital workflows can be easily created on the same platform using native development and integration tools. With this flexibility, you can design the experiences you need for a better way to work or adapt to disruptive situations.
A: Implementing ServiceNow means fundamentally changing the way in which people work. To bring you the most value, any implementation – big or small – requires the careful balancing of people, process and technology.
A: The ServiceNow platform is unique in its flexibility and scalability. . To maximise the return on your ServiceNow investment means constant monitoring and adaption, and further improvement and automation of workflows during implementation.
An Agile work method will help you maintain the flexibility needed to do just that. Because such an approach places:
Individuals and interactions over processes and tools
Working software over comprehensive documentation
Customer collaboration over contract negotiation
Responding to change over following a plan
In prioritizing implementation goals and issues in this way, it is easier to assess which elements cause the least friction, but create the most value for your business.
A: Radiant Telelearning offers customized training delivery solutions for individuals, teams and businesses depending upon what they require. Here is how we help each one through our diverse formats.
Dedicated Classroom Training program
Onsite: To meet the needs & expectations of our corporate clients all over the world, our expert will travel all the way to your location to deliver the training program at a premise of your choice & convenience.
Offsite: Our client and Individual professionals across the world travel all the way to India to attend our classroom training sessions. We assist them in services like accommodation, Airport pick & drop, daily cab & Visa assistance.
Public Batches: Corporates & Individual professionals across the world can nominate their employees or themselves in our classroom or online public batches. Our public batches would have a limited number of participants to ensure individual attention. As the participants are from different background and companies, you learn from everyone’s experience.
On-the-Job Learning: Our team of consultant would help you to execute end-to-end project and simultaneously learn the technology.
A: Radiant Telelearning offers customized solutions and training programmed for individuals, teams and businesses depending upon what they require. Here is how we help each one through our diverse formats.
Individuals / One-O-One Training
- Focused learning sessions
- Programmed scheduling according to your choice
- Get personalized attention
- Choose what technology interests you
Teams: Enroll for our Classroom or online Public Batches
- Get our specialized updated content for different skill levels
- Get on-demand learning and solve problems quickly
- Get help from the ground level through sequential learning
Enterprise:
- Get customized training programmed and solutions that can be curated especially for your business
- Meet needs of all learners
- Let your employees be geared up for all kinds of problem solving
- Inspire your teams for future
- Update your employees with latest information stretching from technology, business leadership to marketing
A: Radiant Telelearning has a large pool of in-house certified trainers & consultants with strong background and working experience on the technology.
Radiant Telelearning offers more than 800+ courses and for each course Radiant have identified best-in-class instructors.
Radiant has highly intensive selection criteria for Technology Trainers & Consultants, who deliver you training programs. Our trainers & consultants undergo rigorous technical and behavioral interview and assessment process before they are on boarded in the company.
Our Technology experts / trainers & consultants carry deep dive knowledge in the technical subject & are certified from the OEM. Our faculty will provide you the knowledge of each course from fundamental level in an easy way, and you are free to ask your doubts any time from your respective faculty.
Our trainers have patience and ability to explain difficult concepts in a simplistic way with depth and width of knowledge.
A: Radiant Telelearning offers training programs on the weekday, weekend, and a combination of weekdays and weekends. You can always choose the schedule that best suits to your need.
A: To attend the training session you should have an operational Desktops or Laptops with required specification along with good internet connection to access the labs.
A: We would always recommend you to attend the live session to practice & clarify the doubts instantly and get more value from your investment. However, if due to some contingency if you have to skip the class Radiant Techlearning would help you with the recorded session of that particular day. However, those recorded sessions are not meant only for personal consumption and NOT for distribution or any commercial use.
A: Radiant Techlearning has a data center containing the Virtual Training environment for the purpose of participant’s hand-on-practice.
Participants can easily access these labs over Cloud with the help of remote desktop connection.
Radiant virtual labs provide you the flexibility to learn from anywhere in the world and in any time zone.
A: The learners will be enthralled as we engage them the real world and industry Oriented projects during the training program. These projects will improve your skills and knowledge and you will gain better experience. These real time projects, they will help you a lot in your future tasks and assignments.
A: Radiant believes in a practical and creative approach to training and development which distinguishes it from the other training and developmental platforms. Moreover training courses are undertaken by some of the experts who are having vast range of experience in their domain.