PureConnect Custom Reporting

• Introduction to CIC Reporting
• CIC Reporting Process
• Report Logs
• Data Assembly for Reporting
• Reports in Interaction Administrator
• Report Parameters
• Report Configuration and Security

• Overview of Flexible Columns
• Configuring a report to use Flexible Columns
• Running a report with Flexible Columns

• Introduction to Crystal Reports
• ODBC
• Adding the PureConnect User Function Libraries

• Report Template Layout
• Cloning a report
• Copying a Template Files
• Copying a Report Configuration
• Editing a Report Template

• Review of Custom Attribute
• Configuring Report Logging to store custom information
• Locating the information

• Adding objects to the Database
• Modifying the Report Template
• Modifying the Report Configuration

• Adding a report parameter
• Using a new parameter

Genesys PureConnect is a unique all-in-one multi-channel engagement Marketing system that is simple to administer, flexible and adaptable to an organization's needs– available to run both on-premise or in the cloud

Genesys Pure Engage allows them to integrate all of their systems while leveraging out existing investments at the same time. With Genesys PureEngage, users can even unify all their customer engaging teams, right from marketing to the service and support team

The course in intended to help Supervisors, Business Analysts, Contact Center Managers, and Administrators to generate and customize reports for different solutions.

After completing this course, a student should be able to do the following-

Explain the CIC reporting process

Use Flexible Columns in Standard Reports

Explain about crystal reports and there customization

Configure reports in Interaction Administrator

Technical issues are unpredictable & might occur with us as well. Participants have to ensure they have access to the required configuration with good internet speed.

Radiant Techlearning offers training programs on weekdays, weekends & combination of weekdays & weekends. We provide you with complete liberty to choose the schedule that suits your needs.

Radiant has highly intensive selection criteria for Technology Trainers & Consultants, who deliver you training programs. Our trainers & consultants undergo rigorous technical and behavioural interview and assessment processes before they are on board in the company.

Our Technology experts/trainers & consultants carry deep-dive knowledge in the technical subject & are certified from the OEM.

Our training programs are practically oriented with 70% – 80% hands on the training technology tool.  Our training program focuses on one-on-one interaction with each participant, latest content in curriculum, real-time projects and case studies during the training program.

Our faculty will provide you with the knowledge of each course from the fundamental level in an easy way and you are free to ask your doubts any time from your respective faculty.

Our trainers have patience and ability to explain difficult concepts in a simplistic way with depth and width of knowledge.

To ensure quality learning, we provide a support session even after the training program.