Interaction Center Handler Developer (ICHD) Training

Course Overview

In this course, you will obtain a foundational knowledge of your Interaction Designer and all its main functionalities- tools, utilities, methods, and strategies. You will also gain practical experience by creating, modifying, troubleshooting, and debugging handlers.

Prerequisites

No prerequisites are required before taking this course.

Audience Profile

  • This course is intended for-
  • Application Developers
  • IVR Developers
  • Other technical roles that operate in the Interaction Center Handler environment

Learning Objectives

  • Upon accomplishment of this course, you will be able to-
  • Understand the Handler Development environment and how to use it
  • Describe the handler-oriented subsystems and how they work
  • Utilize the Research, Design, Build, Activate, Test, and Promote process to modify an existing handler
  • Use Interaction Designer to manipulate handlers
  • Create variables, values, and attributes in handlers
  • Use the Expression Editor Assistant to create complex expressions
  • Select tools and subroutines from the Interaction Designer palettes
  • Define and describe the use of attributes, even objects, tools, steps, subroutines, values variables, and properties that makeup a handler
  • Debug handlers
  • Pass values into/out of subroutine handlers
  • Describe how handlers interact with other handlers, as well as with Interaction Center
  • Describe the basics of flow control and other related concepts, as well as how Interaction Center handles outbound, inbound, and ACD activity
  • Use database tools to query a database
  • Add localized prompts
  • Use Interaction Designer’s online help effectively
  • Use Dependency Viewer

FAQs

In this course, you will obtain a foundational knowledge of your Interaction Designer and all its main functionalities- tools, utilities, methods, and strategies. You will also gain practical experience by creating, modifying, troubleshooting, and debugging handlers.

Upon completion of this course, you will be able to-

Understand the Handler Development environment and how to use it

Describe the handler-oriented subsystems and how they work

Utilize the Research, Design, Build, Activate, Test, and Promote process to modify an existing handler

Use Interaction Designer to manipulate handlers

Create variables, values, and attributes in handlers

Use the Expression Editor Assistant to create complex expressions

No prerequisites are required before taking this course.

To attend the training session you should have an operational Desktops or Laptops with required specification along with good internet connection to access the labs.

Technical issues are unpredictable and might occur with you as well. Participants have to ensure that they have the system with required configuration with good internet speed to access online labs.

If the problem still persists or you face any challenge during the class then you can report to us or your trainer. In that case Radiant would provide you with the recorded session of that particular day. However, those recorded sessions are not meant only for personal consumption and NOT for distribution or any commercial use.

Radiant Techlearning offers training program on the weekday, weekend and a combination of weekdays and weekends. You can always choose the schedule that best suits your needs.

Once we receive your enrollment request, we will share the enrollment details with you to select and complete the enrollment process.

You can always email us on the below email address (whichever applicable) to know the upcoming schedule for a specific technology training program.

Individual-  training@radianttechlearning.com

Corporate- Corporate@radiantechlearning.com

Send a Message.


  • Enroll
    • Learning Format: ILT
    • Duration: 80 Hours
    • Training Level : Beginner
    • Jan 29th : 8:00 - 10:00 AM (Weekend Batch)
    • Price : INR 25000
    • Learning Format: VILT
    • Duration: 50 Hours
    • Training Level : Beginner
    • Validity Period : 3 Months
    • Price : INR 6000
    • Learning Format: Blended Learning (Highly Interactive Self-Paced Courses +Practice Lab+VILT+Career Assistance)
    • Duration: 160 Hours 50 Hours Self-paced courses+80 Hours of Boot Camp+20 Hours of Interview Assisstance
    • Training Level : Beginner
    • Validity Period : 6 Months
    • Jan 29th : 8:00 - 10:00 AM (Weekend Batch)
    • Price : INR 6000

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