Course Overview
In this course, professionals will develop the skills needed to configure and support the Interaction Center product. You will explore the SIP protocol, configure a VoIP environment, capture SIP traffic and use your newly acquired knowledge to troubleshoot a CIC system.
Prerequisites
No prerequisites are required prior to taking this course
Audience Profile
This course is intended for-
- IC Administrators
- Dialer System Administrators/Support
- Sales Engineers/Sales Consultants
- Other roles responsible for the configuration and support of their Interaction Center product.
Learning Objectives
- Upon accomplishment of this course, you will be able to-
- Use Interaction Attendant to develop simple IVR menu structures
- Configure the SIP components of a CIC system
- Configure Genesys products in a VoIP environment
- Monitor, capture, and troubleshoot SIP traffic
- Configure third-party SIP devices as part of a CIC deployment
- Configure Interaction Attendant inbound call processing
- Create and organize user accounts, workgroups, and assign permissions
FAQs
Genesys Cloud is a suite of cloud services for enterprise-grade collaboration, communications, & contact center management. Genesys Cloud is formed on top of Amazon Web Services (AWS) & uses a distributed cloud environment that provides guard access to organizations around the globe with a marginal IT footprint
Genesys Pure Engage allows them to integrate all of their systems while leveraging out existing investments at the same time. With Genesys PureEngage, users can even unify all their customer engaging teams, right from marketing to the service and support team.
Genesys Cloud (formerly PureCloud) is one, easy to use platform that helps you connect with customers, manage relationships, see trends, and deliver real-time information to agents and employees, so they can be more responsive and effective
To attend the training session you should have an operational Desktops or Laptops with required specification along with good internet connection to access the labs.
Technical issues are unpredictable and might occur with you as well. Participants have to ensure that they have the system with required configuration with good internet speed to access online labs.
If the problem still persists or you face any challenge during the class then you can report to us or your trainer. In that case Radiant would provide you with the recorded session of that particular day. However, those recorded sessions are not meant only for personal consumption and NOT for distribution or any commercial use
Radiant Techlearning offers training program on the weekday, weekend and a combination of weekdays and weekends. You can always choose the schedule that best suits your needs.
Once we receive your enrollment request, we will share the enrollment details with you to select and complete the enrollment process.
You can always email us on the below email address (whichever applicable) to know the upcoming schedule for a specific technology training program.
Individual- training@radianttechlearning.com
Corporate- Corporate@radiantechlearning.com