Interaction Center Certified Engineer (ICCE)

The Customer Interaction Center (CIC) is the working interface used by agents who have direct contact with customers

Genesys Cloud is a suite of cloud services for enterprise-grade collaboration, communications, & contact center management. Genesys Cloud is formed on top of Amazon Web Services (AWS) & uses a distributed cloud environment that provides guard access to organizations around the globe with a marginal IT footprint

We recommend the following course prerequisites prior to beginning ICCE-

Administering the CIC System

Configuring Call Flows

In this course, you will develop skills essential to the implementation and support of the Interaction Center Platform. In a combination of instructor-led lectures and hands-on labs, you will learn about the architecture of Customer Interaction Center (CIC)

The course completion certification will be awarded to all the professionals who have completed the training program & the project assignment given by your instructor. You can use the certificate in your future job interviews which will surely help you to acquire your dream job.

Radiant believes in a practical & creative approach to training & development, which distinguishes it from other training & development platforms. Moreover, training courses are undertaken by some experts with a range of experience in their domain.

Radiant team of experts will be available at e-mail support@radianttechlearning.com to answer your technical queries even after the training program.

Yes, Radiant will provide you most updated high, value & relevant real-time projects & case studies in each training program.