Course Overview
In this course, you will develop skills essential to implementing and supporting the Interaction Center Platform. In a combination of instructor-led lectures and hands-on labs, you will learn about the architecture of Customer Interaction Center (CIC) and apply that knowledge to configure, troubleshoot, and support the Genesys CIC platform.
Duration- 5 days
Prerequisites
We recommend the following course prerequisites prior to beginning ICCE-
- Administering the CIC System
- Configuring Call Flows
Audience Profile
This course is intended for PureConnect Implementers, or other technical roles responsible for the implementation of their Genesys Interaction Center.
Learning Objectives
Upon accomplishment of this course, you will be to-
- Deploy Genesys products in a VoIP environment
- Configure the SIP components of an IC system
- Configure deployment scenarios
- Monitor, capture, and troubleshoot SIP traffic
- Install and configure Interaction Center components
FAQs
The Customer Interaction Center (CIC) is the working interface used by agents who have direct contact with customers
Genesys Cloud is a suite of cloud services for enterprise-grade collaboration, communications, & contact center management. Genesys Cloud is formed on top of Amazon Web Services (AWS) & uses a distributed cloud environment that provides guard access to organizations around the globe with a marginal IT footprint
We recommend the following course prerequisites prior to beginning ICCE-
Administering the CIC System
Configuring Call Flows
In this course, you will develop skills essential to the implementation and support of the Interaction Center Platform. In a combination of instructor-led lectures and hands-on labs, you will learn about the architecture of Customer Interaction Center (CIC)
The course completion certification will be awarded to all the professionals who have completed the training program & the project assignment given by your instructor. You can use the certificate in your future job interviews which will surely help you to acquire your dream job.
Radiant believes in a practical & creative approach to training & development, which distinguishes it from other training & development platforms. Moreover, training courses are undertaken by some experts with a range of experience in their domain.
Radiant team of experts will be available at e-mail support@radianttechlearning.com to answer your technical queries even after the training program.
Yes, Radiant will provide you most updated high, value & relevant real-time projects & case studies in each training program.