Intelligent Automation Administration

Intelligent automation (IA) combines robotic process automation (RPA) with advanced technologies such as optical character recognition (OCR), artificial intelligence (AI), analytics, intelligent character recognition (ICR) and process mining to create end-to-end business processes

Main Difference in Intelligent Automation vs. RPA. Intelligent automation (IA) is often mistaken for robotic process automation (RPA), and while these two are related, they are not the same. IA platforms can have RPA capabilities, but RPA does not need IA capabilities to function.

Upon completion of this course, you will be able to-

Describe how GAAP fits within a contact center

Confidently use the main GAAP GUI components

Build and test an IVR starting with the primary message and menu applications, and expanding on this to create a larger IVR with applications

Build GAAP applications using best practice methods

Intelligent automation (IA) refers to the integration of robotics with numerous components from different emerging technologies. Robotics is transforming the efficiency of every corporate function from finance, tax, HR, and IT to supply chain, regulatory compliance and customer care.

Radiant has highly intensive selection criteria for Technology Trainers & Consultants, who deliver you training programs. Our trainers & consultants undergo rigorous technical and behavioural interview and assessment processes before they are on board in the company.

Our Technology experts/trainers & consultants carry deep-dive knowledge in the technical subject & are certified from the OEM

Our training programs are practically oriented with 70% – 80% hands on the training technology tool.  Our training program focuses on one-on-one interaction with each participant, latest content in curriculum, real-time projects and case studies during the training program.

Our faculty will provide you with the knowledge of each course from the fundamental level in an easy way and you are free to ask your doubts any time from your respective faculty.

Our trainers have patience and ability to explain complex concepts in a simplistic way with depth and width of knowledge.

To ensure quality learning, we provide a support session even after the training program.

To attend the training session, you should have operational Desktops or Laptops with the required specifications, along with a good internet connection to access the labs.

We would always recommend you attend the live session to practice & clarify the doubts instantly and get more value from your investment. However, if, due to some contingency, you have to skip the class, Radiant Tech learning will help you with the recorded session of that particular day. However, those recorded sessions are not meant only for personal consumption and NOT for distribution or any commercial use.

Radiant Tech learning has a data center containing the Virtual Training environment for the purpose of participant hand-on-practice. Participants can easily access these labs over Cloud with the help of a remote desktop connection. Radiant virtual labs provide you the flexibility to learn from anywhere in the world and in any time zone.