Course Description
The Cisco® Packaged Contact-Center Enterprise (PCCE) solution, which would include enhanced integration of external data, Single Sign-On (SSO), and procedure detail for the Contact Center Enterprise (CCE) solution with illustrations of the various deployment models, are all covered in the Implementing Cisco Contact-Center Enterprise (CCEI) v1.0 course. Through this integration process, companies and organizations can provide their clients a seamless, feature-rich digital journey that spans time and media. You learn how to deploy the CCE solution and offer Tier 2-3 solution support in this course. Day 1 assistance for a new CCE deployment is the main concern.
Prerequisites
To fully get advantage from this course, you should have the following knowledge:
- Advanced understanding of Windows A/D, SQL Server, and other networking-Related components
- Knowledge of IP networks.
- Strong familiarity with Cisco Packaged Contact Center Enterprise's features.
- Advanced knowledge of Cisco Packaged Contact Center Enterprise administration.
- Working understanding of Voice Gateways and Unified Communications Manager
Target Audience
- Deployment engineer
- Sales Engineer
Learning Objectives
After finishing this course, you would be able to:
- Examine the elements, procedures, and factors that affect the design and re-sizing of a PCCE deployment.
- Determine the ideas required to produce the CCE system design guidelines and deployment schedules.
- Set up an advanced VXML application with DB lookup and digit collection functionality; show caller data gathered from the caller to the agent desktop using Call Studio and CCE Scripting tools.
- Learn how to set up CCE software.
- To ensure the addition of a PCCE site is successful, manage security certificates signed by CAs.
- Determine the steps necessary to upgrade the PCCE environment's Remote Site capabilities.
- CUIC, LiveData, and Finesse reporting environments should be integrated, therefore talk about it.
- Configure the Cisco Virtualized Voice Browsers( VVBs), Cisco Unified SIP Proxy (CUSP), Cisco Unified Border Element (CUBE), Voice XML (VXML) Gateways (GW), and Significant Digits in the PCCE Dial Plan from beginning to end.
- Examine the ideas required to produce the design requirements and deployment schedules for CCE systems.
- Using PCCE, produce a number of routing scripts.
- Specify Single Sign-On settings for Unified CCE
Content Outline
- Overview of the packaged CCE component.
- Call Flows Analysis
- System Design Specification and PCCE Deployment Planning.
- Requisites for the OS and software.
- General Considerations and System Requirements
- Active Directory Considerations
- Security Certificate Overview
- Install and Configure Certificate Authority
- Overview of PCCE Remote Site.
- Considerations for Remote Site Security Certificates.
- A summary of PCCE's remote site.
- The importance of remote site security certificates.
- Compare Real Time vs. Live Data
- Complete Cisco Unified Intelligence Center Integration
- Dial Plan Components for CCE.
- Configuring the Cisco Unified Border Element Dial Plans and the Ingress Gateway to Verify Deployment
- Confirm Configuration Readiness
- Cisco Unified Communications Manager Administration
- Configure Script Editor
- Use Microapps
- SSO Overview
- Configure SSO Prerequisites
FAQs
A contact centre solution for medium- to large-sized businesses is Cisco Unified Contact Center Enterprise (UCCE). Over an IP infrastructure, UCCE offers a comprehensive set of call routing and management tools.
- Understanding of IP networks
- Strong knowledge of Cisco Packaged Contact Center Enterprise functionality
- Advanced experience administering Cisco Packaged Contact Center Enterprise
- Working skill of Unified Communications Manager and Voice Gateways
The Implementing Cisco Contact-Center Enterprise (CCEI) v1.0 course covers the Cisco® Packaged Contact Center Enterprise (PCCE) solution, enhanced integration of external data, Single Sign-On (SSO), and procedure detail for the Contact Center Enterprise (CCE) solution with illustrations of the various deployment models. Through this integration process, businesses and organisations can provide their clients a seamless, feature-rich digital journey that spans time and media.
We would always recommend you attend the live session to practice & clarify the doubts instantly and get more value from your investment. However, if, due to some contingency, you have to skip the class, Radiant Techlearning will help you with the recorded session of that particular day. However, those recorded sessions are not meant only for personal consumption and NOT for distribution or any commercial use.
Yes, your employer can pay your fees.
Yes, you can easily choose an EMI option through your credit card or Debit card.
You can submit payment to Radiant by:
- Debit or credit card
- Bank transfer
- Google pay
Radiant team of experts would be available via the email Support@radianttechlearning.com to answer your technical queries, even after the training program.
We also conduct a 3 – 4 hours online session after two weeks of the training program to respond to your queries & project assigned to you.