Course Overview
Learn how to set up an efficient Hardware Asset Management (HAM) practise with significant milestones, a diversity of individuals, and departments by attending Hardware Asset Management Fundamentals.
Key milestones for establishing an efficient Hardware Asset Management (HAM) practise include designing a plan, determining the information needed, how to collect it, what the asset procedures should resemble, and how technology might support these things. The most effective HAM initiatives integrate a range of individuals and organisations, including IT, finance, services, and end users. Building out the HAM practise takes time and careful thought, but the results are of greater quality..
This 3-day interactive course will focus on:
- Controlling hardware & consumable inventory that is purchased & used
- Managing the cost of purchasing & managing hardware assets
- Managing the hardware asset life cycle from planning to disposal
- Achieving compliance with relevant standards and regulations
- Improving IT asset services to end users
- Creating standards and processes for managing assets
What is not included in this class:
- Software Asset Management is covered in a separate 3 day class.
Prerequisites
Completion of System Administration/Platform Fundamentals course is recommended prior to this course. In lieu of completing the System Administration/Platform Fundamentals course, attendees should have basic familiarity with navigation within ServiceNow. A ServiceNow Foundations course is available on ServiceNow Community: ServiceNow Foundations
Audience Profile
Customers, partners, and staff who implement and administer features, functions, and data related to hardware assets should take the ServiceNow® Hardware Asset Management Fundamentals training. Attendees who perform or provide advice on any of the following tasks or work duties are a suitable fit for this course:
- ServiceNow Implementer
- ServiceNow System Administrator
- Hardware Asset Manager
- Hardware Asset Administrator
Learning Objectives
Plan a design, identify the information required, how that information can be obtained, what the asset processes should look like, and how the technology can support these items
Content Outline
Lesson
- Recognizing basic hardware asset management terminology and concepts needed to be successful in the course
- Outlining the steps needed to implement ServiceNow Asset Management and ServiceNow Hardware Asset Management applications
- Identifying the roles, plugins, and resources that support ServiceNow IT asset management
- Describing ServiceNow’s IT asset management products
Lab:
- Hardware Asset Management Overview
- The Hardware Asset Lifecycle
- Asset Management Recommended Implementation Practices
- Hardware Asset Management Implementation
- Hardware Asset Management Application Overview
- Lab 1.1: Prepare the asset management environment
Lesson
- Explaining why good data is a prerequisite for good IT asset management
- Recognizing what information you need to track on your devices
- Describing the characteristics of a model and an asset record
- Describing how Discovery, the CMDB, and Normalization Data Services combine to provide trustworthy data
- Describing how HAM hardware model normalization contributes to providing trustworthy data
- Differentiating between Asset, CI, and Model records
Lab:
- Device Details
- Model Records
- Trustworthy Data Introduction
- Asset Records
- Lab 2.1: Manage hardware assets
- Discovery, CMDB, & Normalization Data Services
- Hardware Asset Management (HAM) Hardware Model Normalization
- Lab 2.2: Hardware model normalization
- Asset & Configuration Items (CIs)
- Lab 2.3: Asset & configuration item (CI) relationships
Lesson
- Explain how to manage hardware assets & consumables between stockrooms.
- Examining automation for maintaining asset data.
- Recognizing the use of effective asset processes to manage & retire assets
- Discover how to manage hardware contracts
Lab:
- Lifecycle Management
- Consumables
- Lab 3.1: Manage consumables
- Stock Management
- Lab 3.2: Manage stock
- Automated Asset Population
- Lab 3.3: Import assets
- Asset Audits
- Asset Retirement
- Lab 3.4: Retire assets
- Asset Lifecycle Automation
- Lab 3.5: Validate asset lifecycle automation
- Contract Management
- Lab 3.6 Manage contracts
Lesson
- Describing the process for creating asset reports
- Explaining the use of the product catalog, service catalog, & vendor catalog for asset management
- Examining the use of effective processes in the operational asset lifecycle
- Identifying how to automate the management of stock levels
Lab:
- Lifecycle Management
- Reporting and Dashboards
- Lab 4.1: Report on hardware assets
- Request and Procurement
- Lab 4.2: Manage request and procurement
- Lab 4.3: Automate stock management
- Extend Asset and Configuration
- Data Accuracy
- Lab 4.4: Certify data
FAQs
A: The Now Platform, which was created in the cloud from the ground up with a single data model & a single, scalable architecture, enables data to move effortlessly between programmes and installed systems. The Now Platform offers workflow automation at an enterprise scale, enabling you to enhance the efficiency, agility, and resilience of business operations. Delivery teams may speed up service delivery and free up teams for higher-value work that fosters enterprise-wide innovation with the use of out-of-the-box digital processes that automate routine service requests. Additionally, ServiceNow's digital processes can be quickly expanded or new digital workflows can be easily created on the same platform using native development and integration tools. With this flexibility, you can design the experiences you need for a better way to work or adapt to disruptive situations..
A: Implementing ServiceNow means fundamentally changing the way in which people work. To bring you the most value, any implementation – big or small – requires the careful balancing of people, process and technology.
A: The ServiceNow platform is unique in its flexibility and scalability. To maximise the return on your ServiceNow investment means constant monitoring and adaption, and further improvement and automation of workflows during implementation.
An Agile work method will help you maintain the flexibility needed to do just that. Because such an approach places:
Individuals and interactions over processes and tools
Working software over comprehensive documentation
Customer collaboration over contract negotiation
Responding to change over following a plan
In prioritizing implementation goals and issues in this way, it is easier to assess which elements cause the least friction, but create the most value for your business.
A: Radiant Telelearning offers customized training delivery solutions for individuals, teams and businesses depending upon what they require. Here is how we help each one through our diverse formats.
Dedicated Classroom Training program
Onsite: To meet the needs & expectations of our corporate clients all over the world, our expert will travel all the way to your location to deliver the training program at a premise of your choice & convenience.
Offsite: Our client and Individual professionals across the world travel all the way to India to attend our classroom training sessions. We assist them in services like accommodation, Airport pick & drop, daily cab & Visa assistance.
Public Batches: Corporates & Individual professionals across the world can nominate their employees or themselves in our classroom or online public batches. Our public batches would have limited number of participants to ensure individual attention. As the participants are from different background and companies, you learn from everyone’s experience.
On-the-Job Learning: Our team of consultant would help you to execute end-to-end project and simultaneously learn the technology.
A: Radiant Telelearning offers customized solutions and training programmed for individuals, teams and businesses depending upon what they require. Here is how we help each one through our diverse formats.
Individuals / One-O-One Training
- Focused learning sessions
- Programmed scheduling according to your choice
- Get personalized attention
- Choose what technology interests you
Teams: Enroll for our Classroom or online Public Batches
- Get our specialized updated content for different skill levels
- Get on-demand learning and solve problems quickly
- Get help from the ground level through sequential learning
Enterprise:
- Get customized training programmed and solutions that can be curated especially for your business
- Meet needs of all learners
- Let your employees be geared up for all kinds of problem solving
- Inspire your teams for future
- Update your employees with latest information stretching from technology, business leadership to marketing
A: Radiant Telelearning has large pool of in-house certified trainers & consultants with strong background and working experience on the technology.
Radiant Telelearning offers more than 800+ courses and for each course Radiant have identified best-in-class instructors.
Radiant has highly intensive selection criteria for Technology Trainers & Consultants, who deliver you training programs. Our trainers & consultants undergo rigorous technical and behavioral interview and assessment process before they are on boarded in the company.
Our Technology experts / trainers & consultant carry deep dive knowledge in the technical subject & are certified from the OEM. Our faculty will provide you the knowledge of each course from fundamental level in an easy way and you are free to ask your doubts any time from your respective faculty.
Our trainers have patience and ability to explain difficult concepts in simplistic way with depth and width of knowledge.
A: Radiant Telelearning offers training program on the weekday, weekend and a combination of weekdays and weekends. You can always choose the schedule that best suits to your need.
A: To attend the training session you should have an operational Desktops or Laptops with required specification along with good internet connection to access the labs.
A: We would always recommend you to attend the live session to practice & clarify the doubts instantly and get more value from your investment. However, if due to some contingency if you have to skip the class Radiant Techlearning would help you with the recorded session of that particular day. However, those recorded sessions are not meant only for personal consumption and NOT for distribution or any commercial use.
A: Radiant Techlearning has a data center containing the Virtual Training environment for the purpose of participant’s hand-on-practice.
Participants can easily access these labs over Cloud with the help of remote desktop connection.
Radiant virtual labs provide you the flexibility to learn from anywhere in the world and in any time zone.
A: The learners will be enthralled as we engage them the real world and industry Oriented projects during the training program. These projects will improve your skills and knowledge and you will gain better experience. These real time projects, they will help you a lot in your future tasks and assignments.
A: Radiant believes in practical and creative approach to training and development which distinguishes it from the other training and developmental platforms. Moreover training courses are undertaken by some of the experts who are having vast range of experience in their domain.