Genesys Engage on-premises- Using Quality Management

Genesys has you covered for all the ways you want to connect with customers through the power of cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while improving employee experiences

This course is intended for-

Quality Management Administrators

Quality Management Managers

Quality Management Supervisors

Other roles responsible for maintaining or managing their Genesys Quality Management solution

In this course, you will be introduced to the key concepts and major components associated with the Genesys Quality Management solution. You will participate in hands-on labs as you explore the Quality Management interface using SpeechMiner, and other Quality Management tools.

Yes you can.

We use the ideal standards in Internet security. Any data retained is not communicated with third parties.

It is recommended but not mandatory. Being acquainted with the primary course material will enable students and the trainer to move at the desired pace during classes. You can access courseware for most vendors.

You can buy online from the page by clicking on "Buy Now". You can view alternate payment methods on the payment options page.

Yes, students can pay from the course page.