Course Overview
In this course, professionals will be introduced to the key concepts and major components associated with the Genesys Quality Management solution. You will participate in hands-on labs as you explore the Quality Management interface using SpeechMiner, and other Quality Management tools.
Prerequisites
Courses Recommended-
- Genesys Engage on-premises- Genesys Interaction Recording - Foundation is not mandatory but recommended
- Skills Required-
- Basic knowledge on SpeechMiner Interaction Explore Menu
Audience Profile
This course is intended for-
- Quality Management Administrators
- Quality Management Managers
- Quality Management Supervisors
- Other roles responsible for maintaining or managing their Genesys Quality Management solution
Learning Objectives
Upon accomplishment of this course, you will be able to-
- Describe the Genesys Quality Management solution
- Describe Quality Management components and reports
- Describe the Forms Manager component
- Explain evaluation questions and agent score calculations
- Identify the Evaluation Manager component
- Identify Evaluation Sessions
- Perform evaluations
- Use the reporting dashboard
FAQs
Genesys has you covered for all the ways you want to connect with customers through the power of cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while improving employee experiences
This course is intended for-
Quality Management Administrators
Quality Management Managers
Quality Management Supervisors
Other roles responsible for maintaining or managing their Genesys Quality Management solution
In this course, you will be introduced to the key concepts and major components associated with the Genesys Quality Management solution. You will participate in hands-on labs as you explore the Quality Management interface using SpeechMiner, and other Quality Management tools.
Yes you can.
We use the ideal standards in Internet security. Any data retained is not communicated with third parties.
It is recommended but not mandatory. Being acquainted with the primary course material will enable students and the trainer to move at the desired pace during classes. You can access courseware for most vendors.
You can buy online from the page by clicking on "Buy Now". You can view alternate payment methods on the payment options page.
Yes, students can pay from the course page.