Genesys Engage on-premises- Using Genesys Customer Experience Insights (GCXI)

• Provide an overview of Genesys CX Insights- Project, Reports, and Dashboards.
• Discuss the list of supported browsers.

• Explain user management and privileges.
• Navigating the Report Interface in GCXI (MicroStrategy Web)
• Understand the report's actions.
• Explain how to run a report.
• Explain the structure of a report.
• Explore the report menu options- REPORT HOME, TOOLS, DATA, GRAPH, and FORMAT.

• Understand the “what” and “how” of contact center reporting.
• Understand and choose key metrics.
• Understand the usage of out-of-the-box reports.
• Discuss the key steps to improve contact center reporting.

• Explain how to create a report from scratch or based on an existing template.
• Explain how to create a document.

• Provide an overview of dashboards.
• Review the out-of-the-box dashboards.
• Navigate through different dashboards.
• Explain how to create a dashboard (dossier).
• Explain how to format dossiers and visualizations.
• Explain how to link a dossier to a different dossier.
• Discuss the link across content types.

CX Insights is a web-based data visualization application that allows you to view and analyze real-time agent status and workgroup activity.

Genesys Cloud is a suite of cloud services for enterprise-grade collaboration, communications, and contact center management. Genesys Cloud is formed on top of Amazon Web Services (AWS) & uses a distributed cloud environment that provides secure access to companies around the world with a marginal IT footprint

The Genesys Engage on-premises- Using Genesys Customer Experience Insights (GCXI) course covers the usage of out-of-the-box reports and dashboards that are deployed with Genesys CX Insights. This course explains how to create or modify reports, documents, and dashboards. You will also learn about the objects, such as metrics, attributes, and prompts, used in reports, documents, and dashboards.

It is recommended but not mandatory. Being acquainted with the primary course material will enable students and the trainer to move at the desired pace during classes. You can access courseware for most vendors.

You can buy online from the page by clicking on "Buy Now". You can view alternate payment methods on the payment options page.

Yes, students can pay from the course page.

The course completion certification will be awarded to all the professionals who have completed the training program & the project assignment given by your instructor. You can use the certificate in your future job interviews which will surely help you to achieve your dream job.