Course Overview
Genesys Engage on-premises- Pulse - Operations course provides an introduction to the key concepts of Genesys Pulse application. You will learn how to utilize Dashboards, Wallboards, Alerts, and how to create custom templates for Real-time Reporting with Pulse.
Prerequisites
Familiarity with Genesys Framework Routing and Reporting Solution.
Audience Profile
Genesys Engage on-premises- Pulse - Operations is intended for system administrators, supervisors, or anyone involved in managing and supervising the day-to-day operations of a contact center.
Learning Objectives
After accomplishment of this course, you will be able to do the following-
- Describe Pulse components and understand their functions.
- Describe Role Access with Pulse.
- Describe Dashboards and Wallboards.
- Describe Pulse Dashboard sharing features.
- Describe and configure Alerts. · Generate reports.
- Create and Use a Custom Template.
- Understand Formulas and Functions in Pulse.
Content Outline
- Genesys Pulse
- Dashboards and Wallboards
- Widgets and Templates
- Custom Templates and Attached Data
FAQs
Genesys Engage on-premises- Pulse - Operations is intended for system administrators, supervisors, or anyone involved in managing and supervising the day-to-day operations of a contact center.
Genesys Pulse is a web-based performance dashboard solution that offers contact center managers and supervisors real-time access to key performance indicators. With Pulse, you monitor the status of your queues and gain actionable insights into individual and team performance.
Also known as Management Framework. The central part of the Genesys product suite that consists of common system-management functions (such as process management, fault management, configuration, performance, logging, security, message infrastructure, and so on) and media interfaces.
Genesys routing allows an interaction to be serviced by the best-skilled available agent across a virtualized pool of resources, and to expand the target (to lower proficiency level and/or a different skill set) if the desired target isn't available.
Radiant believes in a practical & creative approach to training & development, which distinguishes it from other training & developmental platforms. Moreover, training courses are undertaken by some experts witht range of experience in their domain.
Radiant team of experts will be available at e-mail support@radianttechlearning.com to answer your technical queries even after the training program.
Yes, Radiant will provide you most updated high, value & relevant real-time projects & case studies in each training program.
Technical issues are unpredictable & might occur with us as well. Participants have to ensure they have access to the required configuration with good internet speed.