Genesys Engage on-premises- Outbound Contact - Operations

In this course, you will gain experience in provisioning, operating, and monitoring Outbound Campaigns. Through a series of lectures & hands-on exercises, you will develop the skills needed to provision new calling lists and new campaigns, as well as troubleshoot campaign provisioning errors

Genesys Outbound is a holistic solution that offers both automated and agent-assisted outbound communication channels to optimize campaign results and improve customer satisfaction.

Upon completion of this course, you will be able to-

Provision the objects needed for an Outbound Campaign- Fields, Formats, Table Access Points, Calling Lists, Advanced Filters, Treatments, Campaigns, Campaign Groups

Provision a Do Not Call List

Provision a Request Log

Manage Calling List Records

Import/Insert/Delete/Modify Records

We would always recommend you attend the live session to practice & clarify the doubts instantly and get more value from your investment. However, if, due to some contingency, you have to skip the class, Radiant Tech learning will help you with the recorded session of that particular day. However, those recorded sessions are not meant only for personal consumption and NOT for distribution or any commercial use.

Radiant Tech learning has a data center containing the Virtual Training environment for the purpose of participant hand-on-practice. Participants can easily access these labs over Cloud with the help of a remote desktop connection. Radiant virtual labs provide you the flexibility to learn from anywhere in the world and in any time zone.

The learners will be enthralled as we engage them in real-world and Oriented industry projects during the training program. These projects will improve your skills and knowledge, and you will gain a better experience. These real-time projects will help you a lot in your future tasks and assignments.

You can request a refund if you do not wish to enroll in the course.