Course Overview
In this course, professionals will develop the skills needed to plan, install, and configure your Genesys Voice Platform (GVP). Participating in hands-on labs and demonstrations, you will learn how to install and configure the components of your GVP solution, and learn about the integration of Genesys Framework, SIP Server, and Routing.
Duration- 3 days
Prerequisites
Courses Required
- Genesys Engage on-premises- Framework Routing and Reporting - Administration
- Genesys Engage on-premises- Genesys Voice Platform - Foundation
Audience Profile
This course is intended for-
- System Administrators
- System Integrators
- Telephony Specialists
- Other users who are involved in the planning, installation, configuration, and maintenance of their Genesys Voice Platform.
Learning Objectives
Upon accomplishment of this course, you will be able to-
- Install and configure the GVP 8.5 components
- Create IVR Profiles and DID Groups
- Configure GVP resources
- Describe how GVP interacts with SIP Server and Genesys Routing
- Perform basic GVP troubleshooting
- Configure GVP reporting for Genesys Administration
- Use Composer to test and verify a GVP installation
FAQs
Genesys Voice Platform is an advanced software-only solution that unifies web & VoIP telephony networks to enable new & powerful voice self-service applications.
Courses Required-
Genesys Engage on-premises- Framework Routing and Reporting - Administration
Genesys Engage on-premises- Genesys Voice Platform - Foundation
Genesys has you covered for all the ways you want to connect with customers through the power of cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while improving employee experiences
To attend the training session, you should have operational Desktops or Laptops with the required specifications, along with a good internet connection to access the labs.
We would always recommend you attend the live session to practice & clarify the doubts instantly and get more value from your investment. However, if, due to some contingency, you have to skip the class, Radiant Tech learning will help you with the recorded session of that particular day. However, those recorded sessions are not meant only for personal consumption and NOT for distribution or any commercial use.
Radiant Tech learning has a data center containing the Virtual Training environment for the purpose of participant hand-on-practice. Participants can easily access these labs over Cloud with the help of a remote desktop connection. Radiant virtual labs provide you the flexibility to learn from anywhere in the world and in any time zone.
The learners will be enthralled as we engage them in real-world and Oriented industry projects during the training program. These projects will improve your skills and knowledge, and you will gain a better experience. These real-time projects will help you a lot in your future tasks and assignments.
You can request a return if you do not desire to enroll in the course.
Yes you can.
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