Course Overview
In this course, you will dive deeper into the Genesys SIP Server Core as you explore the architecture, deployment models, multi-site SIP Server, configuration and installation, basic usage, and call flows of your Genesys SIP Server.
Duration- 4 days
Prerequisites
Recommended Skills/Courses-
- Familiarity with Voice Over IP and SIP concepts
- Genesys Engage on-premises- Genesys SIP Server - Basics
- Required Courses-
- Genesys Engage on-premises- Framework Routing and Reporting - Foundation
- Genesys Engage on-premises- Framework Routing and Reporting - Operation
- Genesys Engage on-premises- Framework Routing and Reporting - Administration
Audience Profile
This course is intended for-
- SIP Network Architects
- SIP Consultants
- IP Integrators
- System Support Specialists
- System Administrators
- Other roles involved in the deployment planning, configuration, installation, support, and maintenance of their Genesys SIP Server solutions.
Learning Objectives
Upon accomplishment of this course, you will be able to-
- Describe Genesys SIP Product Offerings
- Describe the main configuration elements of Genesys SIP Server
- Identify common SIP Server DNs
- Trace call flows on Genesys SIP Server
- Identify Genesys SIP Server call models
- Describe call transfers
- Explain data mapping between SIP and Genesys protocols
- Describe Genesys SIP Server and Media Server integrations- treatments, conference calls, call supervision, and call recording
- Describe Genesys SIP Server agent support
- Explain Genesys SIP Server features
- Describe Genesys SIP Server main deployment modes and installation
- Describe Genesys SIP Server multi-site support
- Identify Genesys SIP Server high availability options
FAQs
Genesys SIP Server is the Genesys software component that delivers an interface between your telephony hardware & the rest of the Genesys software features in your enterprise. It translates and keeps track of events and requests that come from, and are sent to the telephony device
Recommended Skills/Courses-
Familiarity with Voice Over IP and SIP concepts
Genesys Engage on-premises- Genesys SIP Server - Basics
Required Courses-
Genesys Engage on-premises- Framework Routing and Reporting - Foundation
Genesys Engage on-premises- Framework Routing and Reporting - Operation
Genesys Engage on-premises- Framework Routing and Reporting - Administration
Genesys has you covered for all the ways you want to connect with customers through the power of cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while improving employee experiences
Genesys Cloud is a suite of cloud services for enterprise-grade collaboration, communications, and contact center management. Genesys Cloud is formed on top of Amazon Web Services (AWS) & uses a distributed cloud environment that delivers secure access to organizations around the world with a marginal IT footprint.
The course completion certification will be awarded to all the professionals who have completed the training program & the project assignment given by your instructor. You can use the certificate in your future job interviews which will surely help you to achieve your dream job.
Radiant believes in a practical & creative approach to training & development, which distinguishes it from other training & development platforms. Moreover, training courses are undertaken by some experts with a range of experience in their domain.
Radiant team of experts will be available at e-mail support@radianttechlearning.com to answer your technical queries even after the training program.
Yes, Radiant will provide you with the most updated high, value & relevant real-time projects & case studies in each training program.