Course Overview
In this course, professionals will develop the skills needed to install, configure, and troubleshoot Genesys Interaction Recording (GIR). You will learn about a GIR deployment as you explore topics such as GIR core components, Genesys Voice Platform and SIP Server, GIR User and Management Interfaces, and Workspace Desktop Edition.
Duration- 4 days
Prerequisites
Courses Required-
- Genesys Engage on-premises- Framework Routing and Reporting - Foundation
- Genesys Engage on-premises- Framework Routing and Reporting - Administration
- Genesys Engage on-premises- Genesys Interaction Recording - Foundation
Audience Profile
This course is intended for-
- Technical Consultants
- System Administrators
- System Integrators
- Telephony Specialists
- Other technical roles involved in the planning, installation, configuration and maintenance of their Genesys Interaction Recording solution
Learning Objectives
Upon accomplishment of this course, you will be able to-
- Review Genesys Interaction Recording.
- Explain GIR deployment procedures.
- Deploy GIR prerequisite components.
- Deploy GIR core components.
- Deploy SpeechMiner.
- Configure GIR solution.
- Enable Screen Recording.
- Enable recording encryption.
- Explain and perform Media Lifecycle Management.
- Provision GIR security.
- Explain GIR High Availability.
FAQs
SpeechMiner UI UI-
The SpeechMiner UI UI is a component of the SpeechMiner UI package and provides a single User Interface (UI) for all Genesys Interaction Recording, Quality Management and Genesys Interaction Analytics functionality
With proven technology that guides seamless communication across digital and voice channels, you can connect with customers over phone, chat, text or social media—all within a single, powerful application.
In this course, you will develop the skills needed to install, configure, and troubleshoot Genesys Interaction Recording (GIR). You will learn about a GIR deployment as you explore topics such as GIR core components, Genesys Voice Platform and SIP Server, GIR User and Management Interfaces, and Workspace Desktop Edition.
Courses Required-
Genesys Engage on-premises- Framework Routing and Reporting - Foundation
Genesys Engage on-premises- Framework Routing and Reporting - Administration
Genesys Engage on-premises- Genesys Interaction Recording - Foundation
To attend the training session you should have an operational Desktops or Laptops with required specification along with good internet connection to access the labs.
Technical issues are unpredictable and might occur with you as well. Participants have to ensure that they have the system with required configuration with good internet speed to access online labs.
If the problem still persists or you face any challenge during the class then you can report to us or your trainer. In that case Radiant would provide you with the recorded session of that particular day. However, those recorded sessions are not meant only for personal consumption and NOT for distribution or any commercial use
Radiant Techlearning offers training program on the weekday, weekend and a combination of weekdays and weekends. You can always choose the schedule that best suits your needs.
Once we receive your enrollment request, we will share the enrollment details with you to select and complete the enrollment process.
You can always email us on the below email address (whichever applicable) to know the upcoming schedule for a specific technology training program.
Individual- training@radianttechlearning.com
Corporate- Corporate@radiantechlearning.com