Event Management Fundamentals

Lessons

• What is the ITOM Product Suite?
• Define customer challenges
• Learn about Event Management capabilities
• Learn about the high-level Event Management Process
• Demonstrate application and technical services

Lab

• Lab 1.1: Windows VM and Event Creation
• Lab 1.2: Create Application Services and View them in Operator Workspace
• Lab 1.3: Create a Dynamic CI Group Technical Service

Lessons

• Understand the Discovery and MID Server architecture
• Understand Event Management architecture
• Understand the monitoring process
• Understand the MID Server Installation process

Lab

• Lab 2.1: Validate the MID Server
• Lab 2.2: Execute a Discovery

Lessons

• Understand the difference between an event and an alert
• Understand how events are processed
• Learn how to use event rules
• Learn how CIs bind to alerts
• Learn how to use event field mappings
• Learn how to use event thresholds

Lab

• Lab 3.1: Event Processing
• Lab 3.2: Event Binding with Event Rules
• Lab 3.3: Event Binding with Event Rules and CI Identifiers
• Lab 3.4: Event Field Mapping Rules
• Lab 3.5: Event Threshold Rules

Lessons

• Describe the purpose of an alert
• Describe the key data in an alert
• Learn to navigate the key alert interfaces
• Learn what actions can apply to an alert for resolution
• Learn how alerts are aggregated and correlated (grouped)
• Learn about alert flapping
• Understand how the alert impact profile is calculated

Lab

• Lab 4.1: Alert Flapping
• Lab 4.2: Alert Management Rules for Generating Incidents
• Lab 4.3: Configuring the Service Map
• Lab 4.4: Application Service SLAs

Lessons

• Identify various event sources
• Understand the use of Push versus Pull methods
• Learn how to convert emails into events/alerts
• Describe the configuration steps for a monitoring connector 

Lab

• Lab 5.1: Create SolarWinds Connector and Events
• Lab 5.2: Processing Events from an Email Source
• Lab 5.3: Capture and Process SNMP Traps
• Lab 5.4: Optional Challenge Lab – Additional SNMP Traps

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