Course Overview
In this course, you will develop the skills needed to configure, install, and support your eServices applications. You will build a deeper understanding of the core eServices applications, channel-specific components, and the configuration dependency between them.
Duration- 3 days
Prerequisites
Courses Required-
- Genesys Engage on-premises- eServices - Foundation
- Genesys Engage on-premises- Framework Routing and Reporting - Administration
Skills Required-
- Understanding and experience deploying Genesys Framework
- Understanding and experience deploying Orchestration Platform
- Understanding of the eServices Solution and its architecture
- Ability to describe and use Genesys Resource Capacity Planning
- Ability to explain eServices interaction flow models
Audience Profile
This course is intended for technical users who are responsible for the configuration, operation, deployment and maintenance of their eServices system applications.
Learning Objectives
Upon accomplishment of this course, you will be able to-
- Plan a basic eServices solution deployment
- Explain and configure application connections
- Define and configure key options for eServices applications
- Install eServices components
- View logs to confirm key log messages are present
- Apply troubleshooting and log analysis skills to solve any issues
FAQs
Genesys eServices (called Multimedia in 8.0.0 and earlier) is a platform on which you can assemble a coordinated suite of components that processes, manages, and archives customer/agent interactions in the media of your choice. This chapter introduces. The components and their functionality
Genesys Pure Engage allows them to integrate all of their systems while leveraging out existing investments at the same time. With Genesys PureEngage, users can even unify all their customer engaging teams, right from marketing to the service and support team.
Genesys Engage on-premises- eServices - Foundation
Genesys Engage on-premises- Framework Routing and Reporting - Administration
The learners will be enthralled as we engage them in real-world and Oriented industry projects during the training program. These projects will improve your skills and knowledge, and you will gain a better experience. These real-time projects will help you a lot in your future tasks and assignments.
You can request a return if you do not wish to enroll in the course.
Yes you can.
We use the ideal standards in Internet security. Any data retained is not communicated with third parties.
Radiant Techlearning offers training program on the weekday, weekend and a combination of weekdays and weekends. You can always choose the schedule that best suits your needs.
Once we receive your enrollment request, we will share the enrollment details with you to select and complete the enrollment process.
You can always email us on the below email address (whichever applicable) to know the upcoming schedule for a specific technology training program.
Individual- training@radianttechlearning.com
Corporate- Corporate@radiantechlearning.com