Design & Implement B2B Multi-Cloud Solutions (ARC801)

Course Description

Skill up on Customer 360 & discover how to design, build, & implement B2B multi-cloud solutions that are secure, scalable, & high-performing. In this 3-day class, our Salesforce cross-cloud experts will demonstrate how to leverage B2B Commerce Cloud, Revenue Cloud, Marketing Cloud Account Engagement, & Salesforce Field Service to build solutions like Cart to Quote & Quote to Install while also teaching you how to navigate various B2B engagement opportunities, such as Abandoned Cart. Through a combination of demos, discussions, hands-on exercises, & CRM & ERP enterprise landscape use cases, you’ll become equipped with the knowledge & expertise you need to create seamless, simplified customer experiences for B2B buyers.

Prerequisites

No additional prerequisite is required.

Target Audience

This course is designed for experienced administrators & developers, in addition to solution architects, enterprise architects, & technical architects, who are responsible for building B2B multi-cloud solutions. It also caters to analysts, product owners, & project managers who want to understand the big picture of B2B Commerce to manage their projects & programs better. Ideally, you’re an application architect & hold the Platform Developer I, Platform App Builder, Data Architect, & Sharing & Visibility Architect credentials; however, this is not a requirement. This class is recommended for anyone working toward their Salesforce Certified B2B Solution Architect credential.

Content Outline

  • Define B2B from a Salesforce Perspective
  • Define Multi-Cloud Solutions
  • Define Solution Design
  • Explore Solution Architecture for Multi-Cloud Implementations
  • Understand the Relationship Between Connected Business Relationships & Meaningful Customer Experiences
  • Examine Various Product Clouds (Sales, Service, B2B Commerce, CPQ, PRM, Marketing Cloud Account Engagement, & Field Service)
  • Learn Foundational Content (Data Strategies)
  • Understand the Role of a B2B Solution Architect
  • Review B2B Solution Architect Certification Exam Objectives (Discovery & Customer Success, Design, Data Governance & Integration, Delivery, & Operationalize the Solution)
  • Introduction to Discovery
  • Understand the Business Problem
  • Define the Use Case
  • Find Stakeholders
  • Communicate with Stakeholders & Multiple Departments
  • Answer Discovery Questions
  • Examine Artifacts (Solution Architect Diagrams, Journey Map Lifecycle, Business Process Maps)
  • Design Solution Architecture for Multi-Cloud Implementation
  • Examine a Cart to Quote Use Case
  • Understand the Difference Between Direct & Indirect Sales
  • Learn About B2B Commerce & CPQ (Data Model, Data Flows, Products & Pricing, Connector)
  • Understand the CPQ Data Model
  • Review Artifact Solution Design for Cart to Quote Use Case
  • Define Enterprise Resource Planning (ERP)
  • Compare Customer Relationship Management (CRM) & ERP
  • Explore ERP in a System Engagement Framework
  • Learn About Salesforce APIs
  • Explore MuleSoft
  • Understand Salesforce Billing
  • Review Data Governance
  • Learn About the Benefits of Data Governance
  • Examine a Configuration to Installation Use Case
  • Understand Quote to Installation Solutions
  • Learn About Field Service (Data Model, Data Flows, Products to Assets)
  • Review Artifact Solution Design for Configuration to Installation Use Case
  • Examine a B2B Marketing Use Case
  • Define B2B Marketing
  • Learn About Account-Based Marketing
  • Explore Sales Cloud, B2B Commerce, Marketing Cloud Account Engagement (Navigation, Data Model, Pardot, & All Clouds)
  • Review Artifact Solution Design for B2B Marketing Use Case
  • Draw Solution Design
  • Present Solution Design
  • Adjust Solution Design Based on Critiques
  • Demonstrate Business, Delivery, & Technical Leadership
  • Examine a Multi-Org & Multi-Cloud Case Study

FAQs

This course is a must for new Salesforce administrators. We recommend administrators take this training program for many advantages before starting a Salesforce deployment or when taking over an existing deployment.

This course is designed for experienced administrators & developers, in addition to solution architects, enterprise architects, & technical architects, who are responsible for building B2B multi-cloud solutions. It also caters to analysts, product owners, & project managers who want to understand the big picture of B2B Commerce to manage their projects & programs better. Ideally, you’re an application architect & hold the Platform Developer I, Platform App Builder, Data Architect, & Sharing & Visibility Architect credentials; however, this is not a requirement. This class is recommended for anyone working toward their Salesforce Certified B2B Solution Architect credential.

In this course, you will learn to:

  • Find cross-cloud solution requirements by asking business stakeholders relevant B2B Commerce questions.
  • Recommend, design, & implement B2B Commerce solutions (Cart to Quote, Quote to Install, etc.) based on a given scenario.
  • Design domain-specific, multi-cloud solutions using Customer 360 to create frictionless B2B customer experiences that maximize business value.
  • Leverage B2B Commerce Cloud, Revenue Cloud, Marketing Cloud Account Engagement, & Salesforce Field Service to build digital commerce solutions for B2B buyers.
  • Guide companies on multi-cloud solution journeys while emphasizing differentiating customer experiences.
  • Advocate for multi-cloud implementation considerations & best practices based on use case delivery knowledge.
  • Explain how sales, commerce, & marketing teams work together to provide a seamless customer experience.

In case of Radiant Techlearning solutions cancel an event, 100% of the course fee will be refunded to the participant. 

We provide best-in-class training programs to our clients with many services. Radiant also believe in taking feedback from its client’s time to time. If you face any difficulty, you can freely discuss it with us. However, due to some reason, if your expectations are not met. We have a refund policy in which Radiant will refund your payment within seven days. To get the refund, you must inform us about your concern before the 20% completion of the training program.

 

To know about the fees details, you can email us at training@radianttechlearning.com with your requirement in detail containing the below information

In the case of Self / Individual 

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  • Location (in case of the classroom):
  • Background (Education/ Technology/ Year of experience, etc. )
  • Training Timeline 

In the case of Corporate Training

  • Training Program
  • No. of Participants
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  • Location (in case of the classroom):
  • Participant’s Background (Education/ Technology/ Year of experience, etc.)
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  • Expectations from the training program

The learners will be enthralled as we engage them the real-world & industry Oriented projects during the training program. These projects will improve your skills & knowledge & you will gain a better experience. These real-time projects will help you a lot in your future tasks & assignments.

Radiant issues course completion certificates to all participants who complete the training programme, which consists of various real-time projects, assignments, quizzes, and other tasks. Once the course is completed, you will be assigned a project that you must complete in two weeks.

Radiant Techlearning experts will assess the project on a variety of criteria. To be eligible for the verified certificate, you must have a grade point minimum of at least 60%.

Only after completing these criteria will you be awarded a Radiant verified certificate & which the participants can use for their future job purpose. 

Participants will be awarded grades according to the following criteria:

  • 90% – 100% – AAA+
  • 80% – 90% – AA+
  • 70% – 80% – A+
  • 60% – 70% – A

No. These training programs are helping to improve your skills & knowledge of the technology, which would allow you to land your dream job by learning them. 

Our training program will maximize your ability & chances of getting a successful job. You have to select a job according to your convenience. Your performance in the training program & interview is crucial for getting a good job.

 

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