Course Overview
Composer 9.0 Routing Applications for Multimedia delivers the knowledge & skills required for utilizing Composer to design, create, & test interaction processes and workflows to handle interactions of various non-voice media types such as email and chat.
Duration- 3 days
Prerequisites
Courses Required
- Composer 8.1 Routing Applications (COMR81-DEV)
- eServices 8.5 Foundation (ESV85-FND)
Audience Profile
This course is for technical users who are responsible for creating or maintaining non-voice interaction workflows with their Genesys Composer solution.
Describe SDP (Session Description Protocol) fundamentals
Learning Objectives
Upon accomplishment of this course, you will be able to troubleshoot basic routing applications, use eServices Manager to build standard responses, manage routing applications that use Knowledge Management, and use Content Analyzer to create a classification mode
FAQs
Genesys Composer Route delivers a set of function blocks that enables developers to create applications that can utilize customer profile, context & interaction history information to route interactions providing better customer experience.
Upon completion of this course, you will be able to troubleshoot basic routing applications, use eServices Manager to build standard responses, manage routing applications that use Knowledge Management, and use Content Analyzer to create a classification mode.
Composer is an Integrated Development Environment (IDE), based on Eclipse, for developing SCXML-based routing applications for the Genesys Orchestration Platform 8. x, which includes- Universal Routing Server (URS)—which enables intelligent distribution of voice and multimedia interactions throughout the enterprise.
This course is for technical users who are responsible for creating or maintaining non-voice interaction workflows with their Genesys Composer solution.
We would always recommend you attend the live session to practice & clarify the doubts instantly and get more value from your investment. However, if, due to some contingency, you have to skip the class, Radiant Tech learning will help you with the recorded session of that particular day. However, those recorded sessions are not meant only for personal consumption and NOT for distribution or any commercial use.
Radiant Tech learning has a data center containing the Virtual Training environment for the purpose of participant hand-on-practice. Participants can easily access these labs over Cloud with the help of a remote desktop connection. Radiant virtual labs provide you the flexibility to learn from anywhere in the world and in any time zone.
The learners will be enthralled as we engage them the real-world and Oriented industry projects during the training program. These projects will improve your skills and knowledge, and you will gain a better experience. These real-time projects will help you a lot in your future tasks and assignments.
You can request a refund if you do not wish to enroll in the course.
Yes you can.