Course Description
This course introduces Agile Service Management, the application, and the integration of agile thinking into service management processes. Agile thinking improves IT’s effectiveness and efficiency and enables IT to continue to deliver value in the face of changing requirements. IT Service Management (ITSM) ensures that IT services provide value by understanding and optimizing their end-to-end value streams. This course cross-pollinates Agile and ITSM practices to support end-to-end Agile Service Management by scaling to a “just enough” process leading to an improved flow of work and time to value. Agile Service Management helps IT to meet customer requirements faster, improve the collaboration between Dev and Ops, and overcome constraints in process workflows by taking an iterative approach to process engineering that will enhance the velocity of process improvement teams to get more done. This course positions learners to complete the CASM exam.
Prerequisites
Some Familiarity with ITSM processes and Scrum is recommended.
Audience Profile
The target audience for the CASM course is:
- Practice owners and process designers
- Developers who are interested in helping make processes more agile
- Managers who are looking to bridge multiple practices into a DevOps environment
- Employees and managers responsible for engineering or improving process
- Consultants guiding their clients through process improvement and DevOps initiatives
- Anyone responsible for:
- Managing process-related requirements
- Ensuring the efficiency and effectiveness of processes
- Maximizing the value of processes
Learning Objectives
The learning objectives for Certified Agile Service Manager (CASM) include an understanding of:
- What does it mean to “be agile?”
- The Agile Manifesto, its core values, and principles
- Adapting Agile thinking and values into service management
- Agile concepts and practices, including DevOps, ITIL SRE, Lean, and Scrum
- Scrum roles, artifacts, and events as it applies to processes
Content Outline
- DevOps Continuous Testing Concepts, Terminology, and Benefits
Why Agile Service Management?
Agile Service Management
Leveraging Related Guidance
- Agile Service Management Roles
- Agile Process Engineering
Agile Service Management Artifacts
Agile Service Management Events
- Agile Process Improvement
Certification
Successfully passing (65%) the 60-minute exam, consisting of 40 multiple-choice questions, leads to the candidate’s designation as a Certified Agile Service Manager. The certification is governed and maintained by the DevOps Institute.
FAQs
Involve your customers in designing your processes and services. When releasing a new product, release a fundamental solution to a small test audience and iterate based on their feedback. Aim for simplicity in your processes, and remove steps without value for your customer.
A Certified Agile Service Manager (CASM) is the operational counterpart to a Certified Scrum Master (CSM). Working together, Scrum Masters and Agile Service Managers can instill agile thinking into the entire IT (Information Technology) organization as the basis of a DevOps culture.
The learner must be familiar with ITSM processes, and Scrum is recommended.
This course introduces Agile Service Management, the application, and the integration of agile thinking into service management processes. Agile thinking improves IT’s effectiveness and efficiency and enables IT to continue to deliver value in the face of changing requirements.
A: You can request a refund if you do not wish to enroll in the course.
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