Course Overview
This course combines classroom instruction with special laboratory exercises to provide the knowledge and critical skills necessary to administer BMC Remedyforce, with significant focus placed on Administration, Incidents, Knowledge Management, Tasks, Broadcasts, Change Management, Problem Management, Service Request Management, Self Service, CMDB, Service Level Management, and Reporting and Dashboards.
Audience Profile
IT Architects, and Engineers, and IT Administrators
Learning Objectives
- Examine BMC Remedyforce
- Examine Salesforce key functions
- Examine Incidents
- Examine Knowledge Management
- Examine Problem Management
- Examine Broadcasts
- Examine Service Request Management
- Examine Service Level Management
- Examine Change Management
- Examine CMDB
- Examine Self Service
- Examine Reporting and Dashboards
Content Outline
- Overview of Remedyforce
- Registering for a Trial Environment
- Templates
- Categories
- Category Types
- Impact, Urgency, Priorities
- Actions
- Status
- Incident Templates
- Task Templates
- Change Templates
- Suggested Owners
- Assignment Automation
- Holidays
- Business Hours
- SLAs
- Service Targets
- Clients and Users
- Licenses and Profiles
- Permission Sets
- Queues
- Data Segregation with Roles
- Accounts
- Salesforce Sidebar
- Console Options
- Main Logo
- Asset v CI Management
- List Views
- Data Loader
- Reconciliation
- Locations
- Models
- Normalization
- Request Definitions
- Approval Process
- Remote Site
- Validation Rules
- Custom Fields
- Field Sets
- Workflow Rules
- Custom Reports
- Adding Reports to Dashboards
FAQs
Remedyforce is a service management tool that offers reporting, knowledge management, incident, and problem management features. It was developed on the Salesforce app cloud.
TrueSight empowers you to troubleshoot the root cause of degraded application performance by diving into underlying infrastructure metrics, events, and logs.
This course guides students through the administrative capabilities for TrueSight Capacity Optimization 20. x. At the end of this course, students will develop skills in working with different systems, data warehouses, ETL Engines, advanced reports and templates, tags, optimizer rules, and views administration.
The on-premises and cloud versions of the Remedy platform are called BMC Remedy and BMC Helix, respectively. The two are combined in BMC Helix ITSM, which can be used in multi-cloud scenarios and is supplied in the cloud or on-premises.
Reporting, knowledge management, incident, and problem management capabilities are all provided by Remedyforce, a service management programme built on the Salesforce app cloud.
: Yes, you can easily choose an EMI option through your credit card or Debit card.
You can submit payment to Radiant by:
- Debit or credit card
- Bank transfer
- Google pay
A: The learners will be enthralled as we engage them in the natural world and Oriented industry projects during the training program. These projects will improve your skills and knowledge and give you a better experience. These real-time projects will help you a lot in your future tasks and assignments.