Course Overview
This course introduces the learners to deep-level customization and design functionality available in the BMC Remedy Smart Reporting application. This course primarily focuses on the custom report creation process using various functionalities. This course will provide insights into new functionalities such as Freehand SQL, Subquery, and Advanced Authoring. The learners will gain hands-on experience designing custom reports using advanced functionalities.
Prerequisites
BMC Helix ITSM - Smart Reporting: Fundamentals Administering
Audience Profile
This course applies primarily to Administrators, Personal Content Writers, and Public Content Writers.
Learning Objectives
- Describe BMC Remedy Smart Reporting
- Name the types of reports which can be created and accessed
- State the features of the Freehand SQL and Advanced Authoring functionalities
- Use Smart Reporting to create a basic Custom report
- Create a Bucket Analysis report
- Modify an existing KPI report
- Create an account using Freehand SQL
- Use Advanced Authoring when making a report
- Create a statement with Union Sub Query
Content Outline
- BMC Remedy Smart Reporting Console
- Smart Reporting Components
- New features of Smart Reporting
- Advanced Authoring
- Freehand SQL
- Types of reports in Smart Reporting
- Basic Custom Reports
- Drill Through Functionality
- Steps to create a basic custom report
- Modify an existing KPI report
- Moderate Complexity Custom Reports
- Bucket Analysis Functionality
- Steps to create a Bucket Analysis report
- Custom view creation with custom SQL
- Reports created using Freehand SQL
- Freehand SQL Functionality
- Steps to create a report using the Freehand SQL Functionality
- Reports created using Advanced Authoring
- Advanced Authoring Functionality
- Steps to create a report using the Advanced Authoring Functionality
- Reports created using the Sub Query functionality
- Sub Query Functionality
- Steps to create a report using the sub-query functionality
FAQs
BMC Helix ITSM is a cloud-based digital service management solution that combines a service desk manager, a change manager, a service delivery manager, and an IT director into one suite.
BMC Helix ITSM is the leading service management platform for delivering intelligent, user-centric experiences. It enables IT leaders to empower their teams with advanced tools and out-of-the-box ITIL processes that support value-added services and delight business users.
The Helix Load check is a hollow load process challenge device (PCD) designed to be used alongside the load to verify the air removal (steam penetration) capability of small Type B steam sterilizers only.
The procedures and tools used to organise, provide, and maintain IT services are collectively referred to as ITSM (IT Service Management).
A: You need working desktops or laptops with the necessary specifications, as well as a strong internet connection to access the laboratories, in order to participate in the training session.
A: To practise, get immediate answers to your questions, and maximise the return on your investment, we advise you to join the live session. Radiant Techlearning will assist you with the recorded session from that day, but, if for any reason you must miss the class. However, such recorded sessions are NOT intended for commercial use or distribution; they are also NOT intended just for personal use.
A: For participants' hands-on practise, Radiant Techlearning includes a data centre with a virtual training environment. With the use of a remote desktop connection, participants can effortlessly access these laboratories over the cloud. You may learn from anywhere and in any time zone with radiant virtual laboratories.
A: The learners will be enthralled as we engage them in the natural world and Oriented industry projects during the training program. These projects will improve your skills and knowledge and give you a better experience. These real-time projects will help you a lot in your future tasks and assignments.