BMC Helix ITSM - Smart Reporting 20.x: Fundamentals Administering

• BMC Remedy Smart Reporting Overview 
• Accessing Reports 
• Collaborating with BMC Remedy Smart Reporting

• Deployment and Onboarding Overview 
•  Onboarding Users 
•  Importing Content 
•  Configuring Mid Tier and Verifying Onboarding 

• Define views and their components 
• Various field types 
• Steps involved in view design methodology 
•  Advanced Analytics: Automated Insights 
•  Efforts to create and edit a view 
•  Steps to develop an idea for an archive form 
• Configure Reference Codes 
• Geo Packs overview

• Steps to create a custom report 
•  Design Charts » Steps to create a dashboard tab 
• Analytic Setup for Dashboard reports

• Steps to set row-level security variables 
•  Steps to update cross-launch settings

•  Administration Console features and functionality, including – Main Panel items – Configuration and Administration options – Additional functionality available to a Super Admin 
•  Configuration options 

•  Configuration of BMC Remedy Smart Reporting log settings 
•  Updating the Data Source connection password 
• Changing the frequency of the user sync job 
•  Changing the BMC Remedy Smart Reporting Super Admin password 
•  Setting up Audit Reports 
•  Optimizing BMC Remedy Smart Reporting performance 
• Troubleshooting steps for most commonly observed Smart Reporting issues

A: Smart Reporting is an easy-to-use report writer for non-technical users, delivering drag-and-drop simplicity for formatting and data selection.

Offboarding software automates some administrative work by providing customized leave documentation, generating leaving documents, and creating letters of reference. 

Onboarding is the phase you as a customer go through between deciding that you want to use new software and being a fully set-up user of this software, knowing exactly how to extract the most value from the new tools.

 It is suggested that learners have a basic understanding of their:  

• Data sources(typically the application that you work with) and their corresponding structure 
• Reporting needs and the ability to translate that into relevant input to create reports

A: To attend the training session, you should have operational Desktops or Laptops with the required specification and a good internet connection to access the labs. 

A: No. These training programs are helping to improve your skills & knowledge of the technology, which would allow you to land your dream job by learning them. 

Our training program will maximize your ability and chances of getting a successful job. You have to select a position according to your convenience. Your performance in the training program and interview is crucial for getting a good job.

A: Yes, your employer can pay your fees. 

A: Yes, you can easily choose an EMI option through your credit card or Debit card.

A: Radiant Techlearning offers customized training delivery solutions for individuals, teams, and businesses, depending on their requirements. Here is how we help each one through our diverse formats.

Dedicated Classroom Training program

Onsite: To meet the needs & expectations of our corporate clients worldwide, our expert will travel to your location to deliver the training program at a premise of your choice & convenience. 

Offsite: Our clients and Individual professionals worldwide travel to India to attend our classroom training sessions. We assist them with services like accommodation, Airport picks & drop, daily cab & Visa assistance. 

Public Batches: Corporates & Individual professionals across the world can nominate their employees or themselves in our classroom or online public batches. Our public batches would have a limited number of participants to ensure individual attention. As the participants are from different backgrounds and companies, you learn from everyone’s experience.