Course Overview
With intelligent, user-centric user experiences that enable you to work more intelligently, BMC Helix ITSM is a potent, market-leading service management platform that powers your IT transformation. The operations surrounding the IT service desk, asset management, and change management procedures are streamlined and automated using BMC Helix ITSM. Additionally, it helps you to connect your business services to your IT infrastructure to manage the effects of both business and technological changes, both now and in the future. This training gives application administrators the theoretical knowledge and practical skills they need to apply best practises when managing the BMC Helix ITSM apps. Participants analyze, determine, and perform the necessary steps to administer BMC Helix ITSM applications to support the corresponding business processes using a workshop environment, group discussions, and scenario-based guided lab exercises.
Prerequisites
BMC Helix ITSM 20.X: Fundamentals Administering – Part 1
Audience Profile
ITSM Application Administrators
Learning Objectives
- Describe ITSM application usage processes and roles.
- Identify ITSM architecture components.
- Learn about the appearance of Digital Workplaces and Smart IT Interfaces.
- Create and set up businesses, organisations, and places.
- Define and set up row-level access, assignments, notifications, templates, prioritising, and the task management system.
- Use the Onboarding Wizard, Data Wizard, Unified Data Management, and Data Management Job Console.
- Set up Asset Management, Change and Release Management, and Service Desk.
- Find the ITSM Archiving procedure.
- The jobs connected to service level management should be identified.
- The development of service goals, business timeframes, and company entities.
Content Outline
- ITSM Application Overview
- Application Administration
- Companies, Organizations, and Locations
- Support Groups and People
- Categorizations
- Assignments
- Access Control
- Data Management Concepts
- Data Management Job Console
- Onboarding Wizard
- Data Wizard
- People Management Console
- Notification Engine Overview
- Configuring Notifications
- Configuring Smart IT Notifications
- Incident Management Configuration
- Problem Management Configuration
- Change Management Configuration
- Release Management Configuration
- Change Management Approval
- Release Management Approval
- Approval Administration
- Custom Change Lifecycle
- Configuring Application Templates
- Configuring Priority
- Overview of Task Management System
- Working with Task Templates
- Configuring Task Phase Management
- Configuring Email Rule Engine
- Configuring CI Functionality
- Configuring Financials
- Configuring Software Licenses and Contracts
Archiving Process
- Overview of Service Level Management
- Agreements
- Service Targets
- Dashboards
- Business Entities
- SLM Data Archiving
FAQs
Infrastructure and operations (I&O) managers, in particular, are given enhanced support for the production environment by IT operations organisations through the use of IT service management (ITSM) tools. The duties and workflows involved in the management and provision of high-quality IT services are made easier by ITSM solutions.
The most straightforward response is that ITSM is the real practise, or professional discipline, of managing IT operations as a service, whereas ITIL is a collection of best practises that direct ITSM. However, that only addresses the fundamentals.
This training gives application administrators the theoretical knowledge and practical skills they need to apply best practises when managing the BMC Helix ITSM apps. Participants use a workshop setting, group discussions, and scenario-based guided lab activities to assess, determine, and carry out the necessary actions to administrate BMC Helix ITSM applications to support the related business processes.
A: To attend the training session, you should have operational Desktops or Laptops with the required specification and a good internet connection to access the labs.
A: We would always recommend you attend the live session to practice & clarify the doubts instantly and get more value from your investment. However, if, due to some contingency, you have to skip the class, Radiant Techlearning will help you with the recorded session of that particular day. However, those recorded sessions are not meant only for personal consumption and NOT for distribution or any commercial use.
A: Yes, your employer can pay your fees.
A: Yes, you can easily choose an EMI option through your credit card or Debit card.
You can submit payment to Radiant by:
- Debit or credit card
- Bank transfer
- Google pay