Course Overview
Digital Workplace and Digital Workplace Catalog are the two applications that BMC Helix Digital Workplace offers. Business users may communicate with IT and HR using BMC Digital Workplace, a self-service application, from any location and using any device. Employees can self-serve, create issue tickets, and contact IT using any supported desktop browser or mobile device. Employees can plan meetings with IT and check the status of services using BMC Digital Workplace Advanced.
The material and practical lab exercises required to start installing and managing BMC Digital Workplace for the Basic licence are covered in this instructor-led course for students.
Audience Profile
BMC Digital Workplace Administrators
Learning Objectives:
- Describe BMC Digital Workplace system requirements.
- Describe BMC Digital Workplace overview, benefits, and features.
- Understand how BMC Service Request Management (SRM) integrates with BMC Digital Workplace » Manage the Search functionality.
- Change terminology used in the application
- Configure BMC Digital Workplace features
- Set up sections in the Catalog
- Create broadcasts in BMC Digital Workplace.
- Set up service requests through SRM.
- Enable Surveys
- Configure approvals for BMC Digital Workplace
- Create resources and import articles from BMC Knowledge Management.
- Add Privacy Policy
- For a single tenant, generate Active User Report using REST API and from Console.
- Perform some general troubleshooting tasks.
- Understand data transfer between environments.
Content Outline
- Understand BMC Digital Workplace concepts and features
- Identify the BMC Digital Workplace version and license
- Discuss BMC Digital Workplace use cases and related processes
- Describe the BMC Digital Workplace system requirements
- Understand the integration of BMC Digital Workplace with Remedy Service Request Management (SRM)
- Describe the Search functionality
- Set up administrator authentication
- Set default service request definitions for BMC Digital Workplace
- Change terminology used in the application
- Change application functionality options
- Explain how to configure email notifications
- Create broadcasts
- Introduction to the starter kit
- Set up service requests through BMC Service Request Management
- Configure on-behalf of rules for self-service requests
- Specify the search logic for BMC ITSM records
- Use custom icons
- Map satisfaction surveys to service requests
- Configure approvals for BMC Digital Workplace
- Enable Change Request Approval Details in Smart IT
- Delegate business requests to alternate approvers
- Enable Reassign, Confirmation Check, and Comments for Business Approvals
- Set up sections in Catalog
- Create how-to articles in BMC Digital Workplace
- Import articles from BMC Knowledge Management
- Create General and Account contacts
- Add Privacy Note and Policy
- Review reports and active users list for Single Tenant
- Work with logs » Perform some general troubleshooting tasks
- Explain data transfer between environments
- Export data from the source tenant database
- Import data to the target tenant database
- Identify data transfer Issues
FAQs
BMC Digital Workplace enables organizations to improve agility, employee productivity, and customer satisfaction by seamlessly connecting and unifying systems through a flexible and easy-to-use interface.
This instructor-led course provides students with the information and hands-on lab exercises they need to begin configuring and administering BMC Digital Workplace for the Basic license.
A: The BMC Digital, Workplace Basic license, entitles you to access the following basic features:
- Assistance (Catalog and contact IT)
- Approvals.
- Broadcasts for user groups
Radiant Techlearning offers customized training delivery solutions for individuals, teams, and businesses, depending on their requirements. Here is how we help each one through our diverse formats.
Dedicated Classroom Training program
Onsite: To meet the needs & expectations of our corporate clients worldwide, our expert will travel to your location to deliver the training program at a premise of your choice & convenience.
Offsite: Our clients and Individual professionals worldwide travel to India to attend our classroom training sessions. We assist them with services like accommodation, Airport picks & drop, daily cab & Visa assistance.
Public Batches: Corporates & Individual professionals across the world can nominate their employees or themselves in our classroom or online public batches. Our public batches would have a limited number of participants to ensure individual attention. As the participants are from different backgrounds and companies, you learn from everyone’s experience.
On-the-Job Learning: Our team of consultants would help you to execute the end-to-end project and simultaneously learn the technology.
No. These training programs are helpful to improve your skills & knowledge of the technology which would help you to land your dream job by learning them. Our training program will maximize your ability and chances of getting a successful career. You have to select a position according to your convenience. Your performance in the training program and interview is crucial for getting a good job.
A: For participants' hands-on practise, Radiant Techlearning includes a data centre with a virtual training environment. With the use of a remote desktop connection, participants can effortlessly access these laboratories over the cloud. You may learn from anywhere in the world and in any time zone thanks to radiant virtual labs.