Course Overview
Business users may communicate with IT and HR using BMC Digital Workplace, a self-service application, from any location and using any device. Employees can self-serve, create issue tickets, and contact IT using any supported desktop browser or mobile device. Employees can plan meetings with IT and check the status of services using BMC Digital Workplace Advanced.
Prerequisites
BMC Helix Digital Workplace Basic 20.x: Fundamentals Administering
Audience Profile
BMC Digital Workplace Administrators
Learning Objectives
- Understand how different BMC applications integrate with BMC Digital Workplace.»
- Configure Multitenancy
- Configure Sub-tenants
- Set up locations
- Add assets and create actions
- Add services and create actions
- Set up Help Desk, Contacts, and Calendars
- Rebrand application using branding tools for single tenants and multiple tenants
- Create custom page
- Perform health checks and diagnostic utility
Content Outline
- Describe various BMC Digital Workplace deployment scenarios and related architecture
- Understand the integration of BMC Digital Workplace with some BMC applications
- Verify and enable google map licenses
- Configure multitenancy
- Managing BMC Digital Workplace Subtenants as Super Administrator
- Updating Attachment Settings for Service Requests
- Set up locations » Add assets and create actions
- Add multiple purchases: – By importing CSV files – By importing assets from BMC CMDB.»
- Add services and create actions
- Set up Help Desk calendars
- Rebrand the BMC Digital Workplace Console using the Rebranding tool: – Master Tenant – Subtenant
- Create a custom page
- Run the Health Check Utility
- Run the Diagnostic Utility
- Perform some general troubleshooting tasks
- View the BMC Digital Workplace Active User list for a Multi-tenant environment
FAQs
BMC Helix Platform is an open, scalable service and operations management solution that increases efficiency, productivity, and innovation
You will learn
- With BMC Digital Workplace Advanced, employees can monitor the status of services and schedule appointments to meet with IT.
- Understand how different BMC applications integrate with BMC Digital Workplace
- Configure Multitenancy
- Rebrand application using branding tools for single tenants and multiple tenants
- Create custom page
A: You must be properly aware of the basics of fundamental administering
The abbreviation for BMC Digital Workplace is BMC DWP. Prior to that, it went under the names BMC MyIT and BMC MyIT Service Broker.
A: Radiant has highly intensive selection criteria for Technology Trainers & Consultants who deliver training programs. Our trainers & consultants undergo a rigorous technical and behavioral interview and assessment process before they are on board the company.
Our Technology experts/trainers & consultants carry deep-dive knowledge in the technical subject & are certified by the OEM.
Our training programs are practically oriented with 70% – 80% hands-on training technology tool. Our training program focuses on one-on-one interaction with each participant, the latest content in the curriculum, real-time projects, and case studies during the training program.
Our faculty will quickly provide you with the knowledge of each course from the fundamental level, and you are free to ask your doubts at any time from your respective faculty.
Our trainers have the patience and ability to explain complex concepts simplistically with depth and width of knowledge.
A: For participants' hands-on practise, Radiant Techlearning includes a data centre with a virtual training environment. With the use of a remote desktop connection, participants can effortlessly access these laboratories over the cloud. You may learn from anywhere and in any time zone with radiant virtual laboratories.
A: The learners will be enthralled as we engage them in the natural world and Oriented industry projects during the training program. These projects will improve your skills and knowledge and give you a better experience. These real-time projects, will help you a lot in your future tasks and assignments.