Administer & Maintain Service Cloud (ADX261)

•  Make processes to streamline a support team’s workflow & case management.
•  Customize fields, page layouts, & record types for different kinds of support cases.
•  Define picklist values for each new record type.
•  Make case assignment rules, queues, & escalation rules to push cases to the appropriate support team at the appropriate time.
•  Make & manage entitlements to customize the level of support for each customer.

• Enable Lightning Knowledge & assign appropriate user licenses.
•  Customize page layouts & record types to support knowledge article management.
•  Customize access to, permissions for, & visibility of knowledge tools & processes.
•  Make & manage articles to ensure the quality of information.
•  Manage & close cases more efficiently using knowledge articles.

• Make your Service Console app.
•  Customize the Lightning Console pages.
•  Add Utilities to your console.
•  Enable & utilize Chat (formerly Live Agent).
•  Optimize the use of Omni-Channel.

•  Enable communities in your Salesforce org.
•  Make permission set for the effective administration of communities.
•  Customize the look & layout of the community.
•  Add the Reputation component to the community.

This course is a must for new Salesforce administrators. We recommend administrators take this training program for many advantages before starting a Salesforce deployment or when taking over an existing deployment.

This class is designed for experienced Salesforce Administrators who are responsible for setting up, configuring, & managing Service Cloud. Before taking this class, you should have a solid understanding of Salesforce functionality & concepts, at least six months of experience using Salesforce, & the Salesforce Administrator credential or equivalent knowledge.

In this course, you will learn to:

• Set up the case management process automating the support process with queues, assignment/escalation rules, & Process Builder.
• Configure Salesforce knowledge to help you manage the creation, publication, & maintenance of knowledge articles.
• Enable entitlements to set up service contracts.
• Set up the Salesforce Service Console app to help your support reps work more efficiently.
• Understand the capabilities of the Softphone Utility in the Lightning Console.
• Configure online Chat with customers using Web Chats.
• Understand & set up communities.

In case of Radiant Techlearning solutions cancel an event, 100% of the course fee will be refunded to the participant. 

We provide best-in-class training programs to our clients with many services. Radiant also believe in taking feedback from its client’s time to time. If you face any difficulty, you can freely discuss it with us. However, due to some reason, if your expectations are not met. We have a refund policy in which Radiant will refund your payment within seven days. To get the refund, you must inform us about your concern before the 20% completion of the training program.

To know about the fees details, you can email us at training@radianttechlearning.com with your requirement in detail containing the below information

In the case of Self / Individual 

• Training Program
• Training Mode (Online/ Classroom)
• Location (in case of the classroom):
• Background (Education/ Technology/ Year of experience, etc. )
• Training Timeline 

In the case of Corporate Training

• Training Program
• No. of Participants
• Training Mode (Online/ Classroom)
• Location (in case of the classroom):
• Participant’s Background (Education/ Technology/ Year of experience, etc.)
• Training Timeline 
• Expectations from the training program

The learners will be enthralled as we engage them the real-world & industry Oriented projects during the training program. These projects will improve your skills & knowledge & you will gain a better experience. These real-time projects will help you a lot in your future tasks & assignments.

Radiant awards course completion certificates to all the participants who have completed the training program, which includes various real-time projects, assignments, quizzes & some other tasks. Once the course is done, you would be assigned a project which you would have to submit in 2 weeks. 

Radiant Techlearning experts will be evaluating the project on various parameters. To be eligible for the verified certificate, you must score more than 60% marks. 

Only after completing these criteria would you be awarded a Radiant verified certificate & which the participants can use for their future job purpose. 

Participants will be awarded grades according to the following criteria:

• 90% – 100% – AAA+
• 80% – 90% – AA+
• 70% – 80% – A+
• 60% – 70% – A

No. These training programs are helping to improve your skills & knowledge of the technology, which would allow you to and hands-on in your dream job by learning them. 

Our training program will maximize your ability & chances of getting a successful job. You have to select a job according to your convenience. Your performance in the training program & interview is crucial for getting a good job.