Course Overview
PureConnect Custom Reporting gives an insight into the tools used to create custom reports in the PureConnect platform. This course provides an overview of how interaction Reporting and Interaction Reporter in Customer Interaction Center (CIC) function. The course enables you to configure and customize reports, including the use of built-in customization feature, making cosmetic changes and adding your own custom data to the built-in reports.
Duration- 1 day
Prerequisites
Courses Required-
- Administering the CIC System
Courses Recommended-
- Configuring Call Flow
- IC System Configuration and Support OR Interaction Center Certified Engineer
Required Prior Knowledge-
- An understanding of Microsoft SQL Server and basic SQL Queries
- The use of Microsoft SQL Server Management Studio
- Crystal Reports
Audience Profile
The course in intended to help Supervisors, Business Analysts, Contact Center Managers, and Administrators to generate and customize reports for different solutions.
Learning Objectives
After completing this course, a student should be able to do the following-
- Explain the CIC reporting process
- Use Flexible Columns in Standard Reports
- Explain about crystal reports and their customization
- Configure reports in Interaction Administrator
- Manage Custom Call Attributes in Logs
Content Outline
- Introduction to CIC Reporting
- CIC Reporting Process
- Report Logs
- Data Assembly for Reporting
- Reports in Interaction Administrator
- Report Parameters
- Report Configuration and Security
- Overview of Flexible Columns
- Configuring a report to use Flexible Columns
- Running a report with Flexible Columns
- Introduction to Crystal Reports
- ODBC
- Adding the PureConnect User Function Libraries
- Report Template Layout
- Cloning a report
- Copying a Template Files
- Copying a Report Configuration
- Editing a Report Template
- Review of Custom Attribute
- Configuring Report Logging to store custom information
- Locating the information
- Adding objects to the Database
- Modifying the Report Template
- Modifying the Report Configuration
- Adding a report parameter
- Using a new parameter
FAQs
Genesys PureConnect is a unique all-in-one multi-channel engagement Marketing system that is simple to administer, flexible and adaptable to an organization's needs– available to run both on-premise or in the cloud
Genesys Pure Engage allows them to integrate all of their systems while leveraging out existing investments at the same time. With Genesys PureEngage, users can even unify all their customer engaging teams, right from marketing to the service and support team
The course in intended to help Supervisors, Business Analysts, Contact Center Managers, and Administrators to generate and customize reports for different solutions.
After completing this course, a student should be able to do the following-
Explain the CIC reporting process
Use Flexible Columns in Standard Reports
Explain about crystal reports and there customization
Configure reports in Interaction Administrator
Technical issues are unpredictable & might occur with us as well. Participants have to ensure they have access to the required configuration with good internet speed.
Radiant Techlearning offers training programs on weekdays, weekends & combination of weekdays & weekends. We provide you with complete liberty to choose the schedule that suits your needs.
Radiant has highly intensive selection criteria for Technology Trainers & Consultants, who deliver you training programs. Our trainers & consultants undergo rigorous technical and behavioural interview and assessment processes before they are on board in the company.
Our Technology experts/trainers & consultants carry deep-dive knowledge in the technical subject & are certified from the OEM.
Our training programs are practically oriented with 70% – 80% hands on the training technology tool. Our training program focuses on one-on-one interaction with each participant, latest content in curriculum, real-time projects and case studies during the training program.
Our faculty will provide you with the knowledge of each course from the fundamental level in an easy way and you are free to ask your doubts any time from your respective faculty.
Our trainers have patience and ability to explain difficult concepts in a simplistic way with depth and width of knowledge.
To ensure quality learning, we provide a support session even after the training program.