Course Overview
In this course, professionals will develop the skills needed to manage your Outbound campaign objectives; this includes compliance considerations and base script development. You will also learn to create and modify all aspects of your Interaction Dialer technology while learning best practices for your outbound contact center.
Duration- 5 days
Prerequisites
Administering the CIC System
Audience Profile
This course is intended for-
- Interaction Dialer Implementers
- Contact Center Directors
- Contact Center Managers/Supervisors
- Contact Center Business Planners/Analysts/Forecasters
- CIC System Administrators
- Outbound Campaign Administrators
- Dialer System Administrators
- Interaction Dialer Experts
- Teleservices Compliance Managers
Learning Objectives
- Upon accomplishment of this course, you will be able to-
- Describe the functionality of Interaction Dialer
- Describe database requirements for Dialer
- Describe the hardware and software requirements for Interaction Dialer servers
- Configure campaigns
- Describe Dialer’s facilities for working with contacts in varied Time Zones
- Understand Dialer licensing
- Describe the administrative components and setup of Dialer
- Describe the fault-tolerance features of Interaction Dialer
FAQs
Interaction Dialer adds predictive dialing, manual dialing and outbound campaign management features to Customer Interaction Center (CIC). Interaction Scripter enables campaign script developers to create standard or custom scripts for agents to use in Interaction Dialer outbound campaigns.
Genesys Cloud is a suite of cloud services for enterprise-grade collaboration, communications, & contact center management. Genesys Cloud is formed on top of Amazon Web Services (AWS) & uses a distributed cloud environment that provides guard access to organizations around the globe with a marginal IT footprint.
urrent Corporate Partnerships
Andersen.
Bank of the West.
Blend.
Box.
CBRE.
Clif Bar & Company.
DocuSign.
Glu.
To attend the training session you should have an operational Desktops or Laptops with required specification along with good internet connection to access the labs.
Technical issues are unpredictable and might occur with you as well. Participants have to ensure that they have the system with required configuration with good internet speed to access online labs.
If the problem still persists or you face any challenge during the class then you can report to us or your trainer. In that case Radiant would provide you with the recorded session of that particular day. However, those recorded sessions are not meant only for personal consumption and NOT for distribution or any commercial use
Radiant Techlearning offers training program on the weekday, weekend and a combination of weekdays and weekends. You can always choose the schedule that best suits your needs.
Once we receive your enrollment request, we will share the enrollment details with you to select and complete the enrollment process.
You can always email us on the below email address (whichever applicable) to know the upcoming schedule for a specific technology training program.
Individual- training@radianttechlearning.com
Corporate- Corporate@radiantechlearning.com