Course Overview
In this course, you will develop skills essential to the configuration and support of your Genesys Interaction Center (IC). You will explore the SIP protocol, configure a VoIP environment, and monitor SIP traffic to support and troubleshoot your PureConnect system.
Duration- 3 day
Prerequisites
Courses Required-
- Administering the CIC System (ED-012-NV-ADIC)
- Configuring Call Flows (ED-012-NV-CNCF)
Skills Required-
- Windows Server Environment
- IP Networks – network management, routing, switching
- Basic knowledge of VoIP, telecommunications, and VoIP protocols
- Basic familiarity with IP PBX systems
Audience Profile
This course is intended for users involved in the daily administration and support of their Genesys Interaction Center.
Learning Objectives
- This course prepares the student to perform the following tasks-
- Configure SIP components of a PureConnect system
- SIP lines and line groups
- Dial Plan and Regionalization
- Configure Genesys products in a VoIP environment
- Monitor, capture, and troubleshoot SIP traffic
- Use network analysis tools to troubleshoot VoIP issues
- Configure third-party SIP devices as part of an IC deployment
FAQs
TrueSight Cloud Expense Control is a cost management solution that helps capacity planners to analyze the current and future costs and utilization of their multi-cloud infrastructure services, providing a single view of the on-premises and public cloud infrastructure expenditures and utilization.
Interaction Connect is a browser-based interaction management client application offering call control functionality, chat features, and status management.
Customer Interaction Center (CIC) has always been a strong all-in-one solution for IP business communications. CIC delivers an architecture that's even more powerful, user tools that make the customer experience even more satisfying, & management tools that dramatically improve the performance of any business.
This course is intended for users involved in the daily administration and support of their Genesys Interaction Center.
Radiant believes in a practical & creative approach to training & development, which distinguishes it from other training & development platforms. Moreover, training courses are undertaken by some experts with a range of experience in their domain.
Radiant team of experts will be available at e-mail support@radianttechlearning.com to answer your technical queries even after the training program.
Yes, Radiant will provide you with the most updated high, value-relevant real-time projects & case studies in each training program.
To attend the training session, you should have operational Desktops or Laptops with the required specification, along with a good internet connection to access the labs.
Technical issues are unpredictable and might occur with you as well. Participants have to ensure that they have the system with the required configuration with good internet speed to access online labs.
If the problem still persists or you face any challenge during the class, then you can report it to us or your trainer. In that case, Radiant would provide you with the recorded session of that particular day. However, those recorded sessions are not meant only for personal consumption and NOT for distribution or any commercial use.