Course Overview
In this course, you will learn about Voice over IP Technology, SIP protocol, Genesys SIP Server and supporting SIP components, and integration of Agent Desktops and SIP Endpoints with Genesys SIP Server. Genesys SIP Server Basics is the starting point for all other Genesys SIP Server courses in the Genesys University curriculum.
Duration- 1 day
Prerequisites
Basic understanding of IP Telephone and SIP Protocol
Audience Profile
- This course is intended for-
- IP Network Architects
- IP Consultants
- System Support Specialists
- System administrators responsible for installation and daily operations
- Other technical roles involved in the deployment planning, installation, configuration, support, and maintenance of Genesys SIP Server and IP solutions.
Learning Objectives
Upon accomplishment of this course, you will be able to-
- Explain fundamentals of Voice Over IP
- Describe basics of Session Initiation Protocol (SIP)
- Explain Genesys SIP Server and other Genesys SIP components
- Identify the integration of Agent Desktop Application and SIP Endpoint with Genesys SIP Server
Content Outline
- Define the main concepts of VoIP
- Identify the main application protocols for signaling and voice transmission in VoIP networks
- Identify main VoIP network components
- Describe the most common audio and video codecs
- Describe SIP (Session Initiation Protocol) fundamentals
- Identify SIP Messages
- Explain basic SIP Call
- Make and trace a basic SIP Call
- Describe SDP (Session Description Protocol) fundamentals
- Describe SIP Servers
- Understand Genesys SIP Server as a B2BUA
- Identify SIP Server communication channels
- Understand T-Library
- Describe SIP Server and Framework
- Identify SIP Server Configuration
- Describe client registration to SIP Server
- Identify SIP Server Agent Login and SIP Endpoint Registration
- Describe SIP Server internal registration options
- Identify SIP Server registration authentication options
- Explain SIP Server 1PCC and 3PCC
FAQs
Genesys SIP Server is the Genesys software component that delivers an interface between your telephony hardware & the rest of the Genesys software components in your enterprise. It translates & keeps track of events and requests that come from, and are sent to the telephony device.
SIP server, also called SIP Proxy, deals with all the management of SIP calls in a network & is responsible for taking requests from the user agents in order to place & terminate calls.
Upon completion of this course, you will be able to-
Explain fundamentals of Voice Over IP
Describe basics of Session Initiation Protocol (SIP)
Explain Genesys SIP Server and other Genesys SIP components
SIP Server has the same position in the Genesys Media Layer as all Genesys T-Servers. It is a combination of a T-Server and a call-switching component, in which the call switching element functions as a SIP Back-to-Back User Agent.
Radiant team of experts will be available at e-mail support@radianttechlearning.com to answer your technical queries even after the training program.
Yes, Radiant will provide you most updated high, value & relevant real-time projects & case studies in each training program.
Technical issues are unpredictable & might occur with us as well. Participants have to ensure they have access to the required configuration with good internet speed.
Radiant Techlearning offers training programs on weekdays, weekends & combination of weekdays & weekends. We provide you with complete liberty to choose the schedule that suits your needs.