Course Overview
Genesys Engage on-premises- Outbound Contact - Foundation gives learners a high-level technical & functional understanding of Outbound Solutions. Learners learn about Outbound Contact through lecture & hands on exercises. This course contains an introduction to the Outbound architecture and important concepts & terminology. Outbound Contact Foundation is the beginning point for other Outbound Contact courses in the Genesys University Curriculum.
Duration- 1 day
Prerequisites
Courses Required-
Genesys Engage on-premises- Framework Routing and Reporting - Foundation
Audience Profile
This course is intended for-
- Business Analysts
- Project Managers
- Technical Consultants
- System Administrators
- System Integrators
- Technical Architects
- Telephony Specialists
- Support Specialists
- Other roles who need to learn the architecture and basic functionality of their Genesys Outbound Contact solution.
Learning Objectives
Upon completion of this course, professional will be able to-
- Explain the features and benefits of Outbound Contact
- List and describe the Outbound Contact components and architecture
- Learn how Outbound Contact manages a typical interaction
- Learn the role that Call Progress Detection may have
- Learn the available Outbound dialing modes
- Summarize key regulations and where to learn more
- List and describe the major configuration objects used for an Outbound Campaign
- Use Genesys Administrator to run an existing Outbound Campaign
- Monitor an existing Outbound Campaign
FAQs
Genesys Engage on-premises- Outbound Contact - Foundation gives students a high-level technical and functional understanding of Outbound Solutions. Students learn about Outbound Contact through lecture and hands-on exercises. This course includes an introduction to the Outbound architecture as well as important concepts and terminology.
Genesys has you covered for all the ways you want to connect with customers through the power of cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while improving employee experiences.
Genesys Engage on-premises- Framework Routing and Reporting - Foundation
To attend the training session you should have an operational Desktops or Laptops with required specification along with good internet connection to access the labs.
Technical issues are unpredictable and might occur with you as well. Participants have to ensure that they have the system with required configuration with good internet speed to access online labs.
If the problem still persists or you face any challenge during the class then you can report to us or your trainer. In that case Radiant would provide you with the recorded session of that particular day. However, those recorded sessions are not meant only for personal consumption and NOT for distribution or any commercial use.
Radiant Techlearning offers training program on the weekday, weekend and a combination of weekdays and weekends. You can always choose the schedule that best suits your needs.
Once we receive your enrollment request, we will share the enrollment details with you to select and complete the enrollment process.
You can always email us on the below email address (whichever applicable) to know the upcoming schedule for a specific technology training program.
Individual- training@radianttechlearning.com
Corporate- Corporate@radiantechlearning.com