Course Overview
In this course, professionals will be introduced to the Genesys Interaction Recording (GIR) architecture, components, and terminology. You will develop a foundational understanding of your GIR solution and apply what you have learned to explore other important concepts, such as Screen Recording and SpeechMiner.
Duration- 1 day
Prerequisites
Courses Required-
Genesys Engage on-premises- Framework Routing and Reporting - Foundation
Audience Profile
This course is intended for-
- Business analysts
- Project managers
- Technical consultants
- System administrators
- System integrators
- Technical architects
- Telephony specialists
- Other users who need to learn the basic functionality and architecture of their Genesys Interaction Recording solution
Learning Objectives
Upon accomplishment of this course, you will be able to-
- Describe the features and benefits of GIR.
- List and describe GIR components, concepts, and architecture.
- Describe Screen Recording architecture and models.
- Use Workspace Desktop Edition to control recorded interactions.
- Describe the features and benefits of SpeechMiner.
- Use SpeechMiner to explore recorded interactions.
- Identify GIR reporting.
FAQs
Interaction Server is part of the Genesys Engage Digital (eServices) platform. It controls interaction processing according to workflows as configured by Interaction Routing Designer.
In this course, one will be introduced to the Genesys Interaction Recording (GIR) architecture, components, and terminology. You will develop a foundational understanding of your GIR solution and apply what you have learned to explore other important concepts, such as Screen Recording and SpeechMiner.
Genesys Interaction Recording (GIR) is a system that allows business managers to monitor the productivity and accuracy of the information that employees provide to customers.
Technical issues are unpredictable & might occur with us as well. Participants have to ensure they have access to the required configuration with good internet speed.
Radiant Techlearning offers training programs on weekdays, weekends & combination of weekdays & weekends. We provide you with complete liberty to choose the schedule that suits your needs.
Radiant has highly intensive selection criteria for Technology Trainers & Consultants, who deliver you training programs. Our trainers & consultants undergo rigorous technical and behavioural interview and assessment processes before they are on board in the company.
Our Technology experts/trainers & consultants carry deep-dive knowledge in the technical subject & are certified from the OEM.
Our training programs are practically oriented with 70% – 80% hands on the training technology tool. Our training program focuses on one-on-one interaction with each participant, latest content in curriculum, real-time projects and case studies during the training program.
Our faculty will provide you with the knowledge of each course from the fundamental level in an easy way and you are free to ask your doubts any time from your respective faculty.
Our trainers have patience and ability to explain difficult concepts in a simplistic way with depth and width of knowledge.
To ensure quality learning, we provide a support session even after the training program.