Course Overview
In this course, you will develop a comprehension of customized reports using Genesys Info Mart. You will analyze the Info Mart star schema and construct SQL views and queries exploring the data structure for your reporting needs.
Duration- 2 day
Prerequisites
Knowledge of writing SQL queries
Audience Profile
This course is intended for users who are involved in the creation and optimization of custom reporting with their Info Mart solution.
Learning Objectives
Upon accomplishment of this course, you will be able to-
- Describe the basic architecture of an Info Mart deployment
- Describe the sources of and the flow of the data into Info Mart
- Describe the star schema structure of the database
- Identify the common Info Mart fact and dimension tables
- Discuss the use of Interaction, Interaction Resource and Mediation Segment Fact Tables
- Calculate basic contact center measures
- Perform multi-dimensional analysis on the measures
- Discuss the use of Resource State, Resource Session, Interaction Resource State Fact tables
- Calculate basic agent measures
- Discuss the use of Resource Skill and Resource Group Fact tables
- Calculate configuration change tracking measures
- Understand the storage of user data in Info Mart
- Identify tables that rely on user data
- Create reports that use out-of-the-box and custom user data
- Discuss calculating advanced measures
- Understand aggregation tables provided by Reporting and Analytics Aggregates package
- Perform detailed interaction analysis from aggregated data down to individual interact
FAQs
In this course, you will develop a comprehension of customized reports using in Genesys Info Mart. You will analyze the Info Mart star schema and construct SQL views and queries exploring the data structure for your reporting needs.
Provides an enterprise-wide view of customer interactions, system configurations, agent data, and application-level attached data for analysis through a data mart.
Reporting lets you see what's going on in your contact center, by providing a suite of tools that gather, aggregate, and format data to help you see what's currently happening in your contact center, and what has changed over time, so you are better able to make informed, timely business decisions
Upon completion of this course, you will be able to-
Describe the basic architecture of an InfoMart deployment
Describe the sources of and the flow of the data into Info Mart
Describe the star schema structure of the database
Identify the common InfoMart fact and dimension tables
Discuss the use of Interaction, Interaction Resource and Mediation Segment Fact Tables
It is recommended but not mandatory. Being acquainted with the primary course material will enable students and the trainer to move at the desired pace during classes. You can access courseware for most vendors.
You can buy online from the page by clicking on "Buy Now". You can view alternate payment methods on the payment options page.
Yes, students can pay from the course page.
The course completion certification will be awarded to all the professionals who have completed the training program & the project assignment given by your instructor. You can use the certificate in your future job interviews which will surely help you to achieve your dream job.
Radiant believes in a practical & creative approach to training & development, which distinguishes it from other training & development platforms. Moreover, training courses are undertaken by some experts with a range of experience in their domain.