Course Overview
Genesys Engage on-premises- Framework Routing and Reporting - Operations gives students an introduction to the technical architecture and components for Genesys Framework, Genesys Routing, and Genesys Solution Reporting. Students will learn about the skills needed to support daily operation of their Genesys implementation, such as roles/permissions, messaging, load routing applications, generate reports and more.
Duration- 3 days
Prerequisites
Courses Required-
Genesys Engage on-premises- Framework Routing and Reporting - Foundation
Audience Profile
Users who are involved in the daily operations, maintenance, support, and IT management of their Genesys technology.
Learning Objectives
After completing this course, a student will be able to-
- Describe the architecture and components of Genesys Platform
- Configure objects for Genesys environment
- Configure Genesys Logging and describe basic message flow
- Configure and test alarms in Genesys environment
- Use Composer to import and setup a routing application
- Configure Routing
- Generate reports using Pulse
Content Outline
- Configuration layer
- Configuration objects
- Security
- Database connectivity
- Management layer
- User interaction layer
- Logging
- Alarms
- Media layer
- Services layer
- Routing
- Composer
- Operational parameters
- Pulse
FAQs
Genesys Cloud offers the following routing methods- standard, predictive routing, bullseye, and preferred agent routing. Standard routing sends interactions to agents based on the skills evaluation method you select
With proven technology that guides seamless communication across digital and voice channels, you can connect with customers over phone, chat, text or social media—all within a single, powerful application.
Users who are involved in the daily operations, maintenance, support, and IT management of their Genesys technology.
Users who are involved in the daily operations, maintenance, support, and IT management of their Genesys technology.
Users who are involved in the daily operations, maintenance, support, and IT management of their Genesys technology.
After completing this course, a student will be able to-
Describe the architecture and components of Genesys Platform
Configure objects for Genesys environment
Configure Genesys Logging and describe basic message flow
Configure and test alarms in Genesys environment
Use Composer to import and setup a routing application
To attend the training session you should have an operational Desktops or Laptops with required specification along with good internet connection to access the labs.
Technical issues are unpredictable and might occur with you as well. Participants have to ensure that they have the system with required configuration with good internet speed to access online labs.
If the problem still persists or you face any challenge during the class then you can report to us or your trainer. In that case Radiant would provide you with the recorded session of that particular day. However, those recorded sessions are not meant only for personal consumption and NOT for distribution or any commercial use
Radiant Techlearning offers training program on the weekday, weekend and a combination of weekdays and weekends. You can always choose the schedule that best suits your needs.
Once we receive your enrollment request, we will share the enrollment details with you to select and complete the enrollment process.
You can always email us on the below email address (whichever applicable) to know the upcoming schedule for a specific technology training program.
Individual- training@radianttechlearning.com
Corporate- Corporate@radiantechlearning.com