Course Overview
Genesys Engage on-premises- Framework Routing and Reporting - Foundation delivers an introduction to the crucial concepts and major components at the core of a Genesys implementation. You will be introduced to Genesys user interfaces such as- Genesys Administrator Extension, Workspace Desktop Edition, and Pulse. This course is the starting point for the majority of learning paths within the Genesys University curriculum.
Duration- 2 days
Prerequisites
Genesys Engage on-premises- Framework Routing and Reporting - Foundation
Audience Profile
- Genesys Engage on-premises- Framework Routing and Reporting - Foundation is intended for anyone who needs to learn the basic Genesys functionality.
- Business analysts
- Project managers
- System administrators
- System integrators
- Technical architects
- Telephony specialists
- Application developers
- Support specialists
- Routing strategy
- Report designers
Learning Objectives
After accomplishment this course, you will be able to-
- Describe the benefits of the Genesys Platform, explain the Framework layers, and how Genesys Framework works with the Contact Center.
- Use Genesys Administrator Extension (GAX) to create, modify, and configure contact center objects.
- Monitor the environment.
- Describe Genesys Routing and explain a simple routing scenario.
- Describe Workspace Desktop Edition and use it to handle a call.
- Explain parameter groups and use GAX to set values in parameter groups.
- Describe Solution Reporting.
Content Outline
- Introduction to Genesys
- Introduction to Genesys Framework, Routing, and Reporting
- Configuration layer
- User interaction layer
- Contact center objects
- Management layer
- Media layer
- Workspace Desktop Edition
- Services layer
- Routing
- Reporting
FAQs
Genesys call routing uses skills-based routing to direct calls to the resource best equipped to help, whether in your contact center, back office, a branch office, an outsourcer, or anywhere else in the world.
Genesys Engage on-premises- Framework Routing and Reporting - Foundation
Genesys Cloud is a suite of cloud services for enterprise-grade collaboration, communications, & contact center management. Genesys Cloud is formed on top of Amazon Web Services (AWS) & uses a distributed cloud environment that delivers secure access to organizations around the globe with a marginal IT footprint
The course completion certification will be awarded to all the professionals who have completed the training program & the project assignment given by your instructor. You can use the certificate in your future job interviews which will surely help you to achieve your dream job.
Radiant believes in a practical & creative approach to training & development, which distinguishes it from other training & development platforms. Moreover, training courses are undertaken by some experts with range of experience in their domain.
Radiant team of experts will be available at e-mail support@radianttechlearning.com to answer your technical queries even after the training program.
Yes, Radiant will provide you most updated high, value & relevant real-time projects & case studies in each training program.