Course Overview
The Genesys Cloud CX- Scripting course provides guidance to create contact center scripts that assist the agents to process inbound and outbound interactions. The course also describes the script editor interface and explains the types of scripts you can design. In this course, one will also learn to create complex scripts and get familiar with industry best practices related to scripting tasks. The Genesys Cloud CX- Scripting course is intended for Developers and System Administrators of the contact center.
Duration- 2 days
Prerequisites
- Genesys Cloud CX- Implementation
- Genesys Cloud CX- Contact Center Administration
Audience Profile
- Developers
- System Administrators
Learning Objectives
The Genesys Cloud CX- Scripting course provides guidance to create contact center scripts that assist the agents to process inbound and outbound interactions. The course also describes the script editor interface and explains the types of scripts you can design. In this course, one will also learn to create complex scripts and get familiar with industry best practices related to scripting tasks.
Content Outline
- Explain Scripts in Genesys Cloud.
- Work with various types of scripts.
- Configure Script Components.
- Work with component templates.
- Manage Scripts.
- Create script templates.
- Describe variables and actions.
- Overview of Scripting
- Script Editor Interface
- Script Management
- Variables in Scripts
- Actions in Scripts
FAQs
The Genesys Cloud CX- Scripting course provides guidance to create contact center scripts that assist the agents to process inbound and outbound interactions. The course also describes the script editor interface and explains the types of scripts you can design
Scripts display editable records and directions to each agent that handles a particular type of interaction. Scripts present agents with details about the caller or contact, often with fields for collecting or updating information. Properly designed scripts ensure consistent handling of interactions
Genesys Cloud is a suite of cloud services for enterprise-grade collaboration, communications, and contact center management. Genesys Cloud is created on top of Amazon Web Services (AWS) & uses a distributed cloud environment that delivers secure access to organizations around the world with a marginal IT footprint
The learners will be enthralled as we engage them in real-world and Oriented industry projects during the training program. These projects will improve your skills and knowledge, and you will gain a better experience. These real-time projects will help you a lot in your future tasks and assignments.
You can request a return if you do not wish to enroll in the course.
Yes you can.
We use the ideal standards in Internet security. Any data retained is not communicated with third parties.
It is recommended but not mandatory. Being acquainted with the primary course material will enable students and the trainer to move at the desired pace during classes. You can access courseware for most vendors.
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