Course Overview
Genesys Engage on-premises- eServices - Foundation provides an introduction to eServices as well as the common set of knowledge and skills required for those going on to other Digital courses. Genesys Engage on-premises- eServices - Foundation covers eServices architecture, important concepts and terminology. Course content is relevant to numerous eServices channels including but not limited to e-mail, chat, social media, and SMS.
Duration- 2 days
Prerequisites
Genesys Engage on-premises- Framework Routing and Reporting - Operation
Audience Profile
This course is for technical users who are involved in the eServices architecture, operations, maintenance, and/or deployment of their eServices solution.
Learning Objectives
Upon accomplishment of this course, you will be able to-
- Describe the eServices solution
- Describe the eServices architecture and channel-specific variations
- Describe eServices-related basic concepts with Composer Routing
- Describe interaction flow of an eServices interaction
- Explain interaction properties
- Describe and use Genesys Resource Capacity Planning
- Describe eServices Reporting
FAQs
A product that comprise of Genesys components that work together to handle interactions whose media is something other than traditional telephonic voice.
Genesys Cloud is a suite of cloud services for enterprise-grade collaboration, communications, & contact center management. Genesys Cloud is formed on top of Amazon Web Services (AWS) & uses a distributed cloud environment that delivers secure access to organizations around the globe with a marginal IT footprint.
Resource capacity planning is the process of defining the amount of work that is able to be done by resources at a company, determining the tasks and projects that can be completed by said resources and matching work to be done with available resources to meet current and future demands.
It is recommended but not mandatory. Being acquainted with the primary course material will enable students and the trainer to move at the desired pace during classes. You can access courseware for most vendors.
You can buy online from the page by clicking on "Buy Now". You can view alternate payment methods on the payment options page.
Yes, students can pay from the course page.
The course completion certification will be awarded to all the professionals who have completed the training program & the project assignment given by your instructor. You can use the certificate in your future job interviews which will surely help you to acquire your dream job.