Discovery Fundamentals

Course Overview

Learn how to use probes, sensors, and discovery patterns to gather IP-enabled configuration items (CIs), map relationships, and identify dependencies in your ServiceNow CMDB by attending Discovery Fundamentals.

The foundation for advanced infrastructure operations management is laid by Discovery Fundamentals. This ITOM application maps IP-enabled configuration items (CIs) and their linkages and dependencies in your ServiceNow CMDB using probes, sensors, and discovery patterns.

Attendees will learn the following through a combination of class material and laboratory work:

  • Understanding the big picture of the ServiceNow Discovery solution
  • Installing & configuring multiple MID Servers to configure a MID Server
  • Understanding Credential-less & Credential-based Discovery
  • Configuring Discovery to find Linux & Windows Servers, Network Devices, & Applications
  • Preventing Duplicate CIs with CI Identifiers
  • Creating New CI Classes
  • Extending Horizontal Discovery with custom Infrastructure Patterns & Application Patterns
  • Learning common troubleshooting techniques

Prerequisites

It is recommended that students taking the course have working knowledge and experience of ServiceNow.

  • Certified System Administrator preferred
  • Completion of ServiceNow CMDB fundamentals is highly recommended
  • Scripting in ServiceNow is highly recommended

Audience Profile

This course is designed for ServiceNow administrators & consultants who need to implement & administer ServiceNow Discovery.

Learning Objectives

Utilizing probes, sensors, and discovery patterns, capture IP-enabled configuration items (CIs), mapping relationships, and dependencies in your ServiceNow CMDB.

Content Outline

Lab

  • Lab 1.1: Discovery and CMDB Tour

Lab

  • Lab 2.1: MID Server Installation Validation

Lab

  • Lab 3.1: Running Discovery

Lab

  • Lab 4.1: Windows Discovery
  • Lab 4.2: Linux Discovery
  • Lab 4.3: Behaviours
  • Lab 4.4: Router Discovery

Lab

  • Lab 5.1: Ports Probes and IP Services
  • Lab 5.2: Classifications and Trigger Probes
  • Lab 5.3: CI Identification Troubleshooting

Lab

  • Lab 6.1: Process Classification
  • Lab 6.2: Process Classification and Identification
  • Lab 6.3: Application to Application Mapping

Lab

  • Lab 7.1: Asset and CI Relationships

Lab

  • Lab 8.1: Extend Windows OS – Servers Pattern
  • Lab 8.2: Extend Linux Server Pattern
  • Lab 8.3: New SNMP Classifier and Discovery Pattern
  • Lab 8.4: Remaining Firewall Requirements

Lab

  • Lab 9.1: Application Discovery Pattern
  • Lab 9.2: More Mongoose Requirements
  • Lab 9.3: Troubleshooting the Pattern

Lab

  • Lab 10.1: CMDB Health Properties
  • Lab 10.2: CMDB Health Dashboard
  • Lab 10.3: Hardware Configuration Management
  • Lab 10.4: Application Configuration Management

FAQs

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An Agile work method will help you maintain the flexibility needed to do just that. Because such an approach places:

 

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