Course Overview
This course introduces you to the basic concepts of Genesys Designer. You will also learn about the various features of Genesys Designer. In addition, this course intends to provide the requisite knowledge and skills for Designer Business Users and Developers to create and update their Self Service and Assisted Service applications.
Duration- 1 day
Prerequisites
This course is intended for Developers..
Audience Profile
This course is intended for Developers.
Learning Objectives
- Explain Genesys Designer and identify parts of an application.
- Create new Self Service and Assisted Service applications,
- Associate a phone number with an application and enable an application,
- Play audio from an application.
- Gather customer information in an application, including using blocks.
- Use Operational Management with an application, including Emergency Flags, Business Hours, Special Days, and Data Tables
Content Outline
- Introduction to Self Service
- Introduction to Business Controls
- Gathering Information
- Assisted Service
- Shared Modules
FAQs
This course introduces you to the fundamental concepts of Genesys Designer. You will also learn about the various features of Genesys Designer. In addition, this course intends to provide the requisite knowledge and skills for Designer Business Users and Developers to create and update their Self Service and Assisted Service applications.
Designers focus on the front-end and visual aspects of a site, which influences its usability and overall UX. Developers, on the other hand, are responsible for taking the concepts and ideas laid out by designers and coding them into fully-functioning websites.
This course is intended for Developers.
The main difference between a software designer & software developer is that the developer executes the views of the designer. The developer's responsibilities are to go from a vision to an actual application that tries to address the problems that the designer has specified
To attend the training session you should have an operational Desktops or Laptops with required specification along with good internet connection to access the labs.
Technical issues are unpredictable and might occur with you as well. Participants have to ensure that they have the system with required configuration with good internet speed to access online labs.
If the problem still persists or you face any challenge during the class then you can report to us or your trainer. In that case Radiant would provide you with the recorded session of that particular day. However, those recorded sessions are not meant only for personal consumption and NOT for distribution or any commercial use.
Radiant Techlearning offers training program on the weekday, weekend and a combination of weekdays and weekends. You can always choose the schedule that best suits your needs.
Once we receive your enrollment request, we will share the enrollment details with you to select and complete the enrollment process.
You can always email us on the below email address (whichever applicable) to know the upcoming schedule for a specific technology training program.
Individual- training@radianttechlearning.com
Corporate- Corporate@radiantechlearning.com