Course Overview
Learn how to assist users who use virtual desktops and apps as part of a Citrix system. You will learn how to use Citrix Director in this course to engage with user sessions and record data for problem-solving or escalating to the administration team. Learn the basics of Citrix Virtual Apps and Desktops technology and how the various parts work together. You will gain knowledge of each component with a focus on common user-related problems that could occur and how to adopt a methodical approach to tackle them using scenarios from everyday life. You will be able to correctly resolve or escalate end-user issues by the end of the training.
Prerequisites
This course requires little to no experience with Citrix Virtual Apps and Desktops.
Audience Profile
They are designed for those who provide help desk or service desk assistance for Citrix Virtual Apps and Desktops solutions. An ideal candidate for this course engages in troubleshooting and issue resolution with end users.
Learning Objectives
- How to support end users in using Citrix Workspace App to connect to Citrix Virtual Apps and Desktops
- How to connect with user sessions and get data with Citrix Director
- A process for handling user-related issues that will speed up their resolution
- knowledge of the Citrix Virtual Apps and Desktops solution's components and their functions
Content Outline
- Citrix Site Deployment Models and Infrastructure.
- The role and part of the help desk in the basic architecture.
- Problem-solving techniques.
- Goals for the Help Desk Role.
- Citrix Director Role and Purpose
- Access to Director for Help Desk Administrators
- Common Director Monitoring Tasks
- Common Help Desk Administrator Troubleshooting Tasks
- End User Access Overview
- Components in the Access and User Layers
- Support End User Access
- Workspace App Types
- Deploying Citrix Workspace app
- Pass-through Authentication
- Supporting Citrix Workspace App
- FlexCast Architecture
- User Sessions
- App and Desktop Launch Process
- Supporting the App and Desktop Launch Process
- User Profiles
- HDX Technologies
- Supporting User Sessions
- Introduction to Printing
- Printing Components Overview
- Supporting Printing
FAQs
A: To attend the training session, you should have operational Desktops or Laptops with the required specification and a good internet connection to access the labs.
A: We recommend you attend the live session to practice & clarify the doubts instantly and get more value from your investment. However, if, due to some contingency, you have to skip the class, Radiant Techlearning will help you with the recorded session of that particular day. However, those recorded sessions are not meant only for personal consumption and NOT for distribution or any commercial use.
A: Radiant Techlearning has a data center containing a Virtual Training environment for participants’ hand-on-practice. Participants can easily access these labs over Cloud with the help of a remote desktop connection. Radiant virtual labs allow you to learn from anywhere and in any time zone.
A: The learners will be enthralled as we engage them in the natural world and Oriented industry projects during the training program. These projects will improve your skills and knowledge and give you a better experience. These real-time projects will help you a lot in your future tasks and assignments.