Course Overview
In this course, professionals will learn the basic concepts of Interaction Attendant- Profiles, Schedules, and Workgroup Transfers. You will also examine more advanced concepts such as email routing, database operations, and transfers using logical analysis.
Duration- 2 days
Prerequisites
Courses Required-
Administering the CIC System (ED-012-NV-ADIC)
Audience Profile
- This course is intended for users involved in the administration and configuration of their Genesys Interaction Attendant. This course is recommended for the following roles-
- PureConnect System Administrators
- Application Developer
- Contact Center Manager/Supervisor
Learning Objectives
This course prepares the student to perform the following tasks-
- Design, build, and test a custom Auto Attendant set of menus and operations
- Navigate the Interaction Attendant user interface, tree structure, and form area
- Recognize and use the files and storage structure used by the Interaction Attendant
- Publish, import, and export a new Interaction Attendant configuration
- Create and configure operations that comprise an Interaction Attendant
FAQs
A call flow is a road map to how calls will be managed from the moment they enter the phone system to the ending of the call. Call flows can be utilized to handle even the most complex call scenarios & enable great customer care
PureConnect allows consistent service across all customer contact channels for a superior experience. Multichannel routing, voice self-service, end-to-end reporting, outbound dialing & workforce optimization monitor & manage performance across digital & voice channels within a single system
This course prepares the student to perform the following tasks-
Design, build, and test a custom Auto Attendant set of menus and operations
Navigate the Interaction Attendant user interface, tree structure, and form area
Recognize and use the files and storage structure used by the Interaction Attendant
Genesys Pure Engage allows them to integrate all of their systems while leveraging out existing investments at the same time. With Genesys PureEngage, users can even unify all their customer engaging teams, right from marketing to the service and support team
Technical issues are unpredictable and might occur with you as well. Participants have to ensure that they have the system with required configuration with good internet speed to access online labs.
If the problem still persists or you face any challenge during the class then you can report to us or your trainer. In that case Radiant would provide you with the recorded session of that particular day. However, those recorded sessions are not meant only for personal consumption and NOT for distribution or any commercial use.
It is recommended but not mandatory. Being acquainted with the primary course material will enable students and the trainer to move at the desired pace during classes. You can access courseware for most vendors.
You can buy online from the page by clicking on "Buy Now". You can view alternate payment methods on the payment options page.
Yes, students can pay from the course page.
The course completion certification will be awarded to all the professionals who have completed the training program & the project assignment given by your instructor. You can use the certificate in your future job interviews which will surely help you to acquire your dream job.