Course Overview
Today’s consumer wants more tailored and personalized experiences and, while they may not always remember what you told them, they always remember how you made them feel.
In this course you will learn how to design exceptional customer experiences through predictive, omnichannel communications and fulfill customer needs.
Designed for non-technical business users, its tight integration with Exstream allows content changes to be applied without the need of IT. Through the Exstream repository for managing all content design assets, students will learn how to share content they create – text and graphic messages and clauses – leverage stored content and keep track of versions. Students will easily preview changes and edits in real time to see how the message will look in the context of the communication, allowing even faster time to market.
Additionally, students will learn how to target content to different audiences using Targeting Rules and content variation.
By the end of this course, you will have applied conceptual knowledge by designing a personalized customer correspondence that contains targeted information for specific customers
prerequisites
Knowledge of OpenText Exstream Design Manager is desired.
Audience Profile
Business User, Business Analyst
Learning Objectives
● Describe the OpenText Exstream Cloud native platform and its components
● Use Exstream Design Manager to create and organize the design objects needed to produce a communication application
● Implement an end-to-end communication design using the Exstream Web Client and without the use of a Design Pack
● Describe the use of the Exstream Web Client
● Define and Identify the use of DAS
● Use the Exstream Web Client to manage communication resources stored in DAS
● Describe the approval process and identify the different workflow states
● Use OpenText Exstream Communications Designer to create rich personalized customer communications
● Create content rules and content variations to target content to different audiences
● Identify the use Events and implement them using JavaScript.
Content Outline
Please refer Course Overview
FAQs
A: To attend the training session, learners should have operational Desktops or Laptops with the needed specifications and a decent internet connection to access labs.
A: We would always suggest you attend the live session to practice & clarify the doubts instantly & get more value from your investment. However, due to some contingency, if you have to skip the class, Radiant Techlearning will help you with the recorded session of that specific day. However, those recorded sessions are meant only for personal consumption & NOT for distribution or commercial use.
A: Radiant Techlearning has a data center with a Virtual Training environment for the learners.
Participants can easily access these labs over Cloud with the help of a remote desktop connection.
Radiant virtual labs allow you to learn from anywhere, globally, and in any time zone.
A: The individuals will be enthralled as we engage them in real-world & industry Oriented projects during the training program. These projects will enhance your skills and knowledge & you will gain a better experience. These real-time projects will assist you a lot in your future tasks & assignments.
A: Radiant Telelearning offers customized solutions and training programs for individuals, teams & businesses depending on their needs. Here is how we assist each one through our diverse formats.
Individuals / One-O-One Training
● Focused learning sessions
● Programmed scheduling according to your choice
● Get personalized attention
Opt what technology interests you
● Teams- Enroll for our Online public or Classroom batches
● Get our specialized updated content for various skill levels
● Get on-demand learning & solve problems quickly
● Get assistance from the ground level through sequential learning
Enterprise:
● Get customized training programmed and solutions that can be curated for your business
● Meet the requirements of all learners
● Let your workforce be geared up for all kinds of problem-solving
● Inspire your teams for future
● Update your workforce with the latest information from technology and business leadership to marketing.
A: Radiant Telelearning has a large pool of in-house certified trainers & consultants with solid backgrounds and working experience in the technology.
Radiant Telelearning offers more than 800+ courses & for each course, Radiant has identified ideal-in-class instructors.
Radiant has highly intensive selection criteria for Technology Trainers & Consultants who provide you with training programs. Our trainers & consultants undergo a rigorous technical & behavioral interview & assessment process before they are boarded in our company.
Our Technology experts/trainers & consultants carry a deep-dive understanding of the technical subject & are certified by the OEM. Our faculty will deliver you the knowledge of each course from the basic level in an easy way & you are free to ask your doubts any time from your respective faculty.
Our trainers have the patience & ability to explain complex concepts in a simplistic way with depth & width of knowledge.
A: Radiant believes in a practical & creative approach to training & development, distinguishing it from other training & development platforms. Moreover, training courses are undertaken by experts with a wide range of experience in their domain