Course Overview
In this course, you will obtain a high-level overview of the Genesys Voice Platform (GVP). You will explore the architecture of GVP as you acquire a deeper understanding of the GVP solutions, GVP components and functional descriptions, and GVP integrations with SIP Server.
Duration- 1 day
Audience Profile
This course is intended for-
- Business Analysts
- Project Managers
- System Administrators
- System Integrators
- Technical Architects
- Telephony Specialists
- Application Developers
- Support Specialists
- Other roles who need to learn the architecture and basic functionality of their Genesys Voice Platform 8
Learning Objectives
Upon accomplishment of this course, you will be able to-
- Explain the features and benefits of GVP
- Describe the GVP 8 architecture
- List the main components of GVP 8
- Explain the communication between the GVP components and SIP Server
- Describe GVP reports
- Explain GVP integration options
FAQs
Genesys Voice Platform is an advanced software-only solution that unifies web & VoIP telephony networks to allow new and powerful voice self-service applications.
There are no prerequisites for this course
Genesys Cloud is a suite of cloud services for enterprise-grade communications, collaboration, & contact center management. Genesys Cloud is formed on top of Amazon Web Services (AWS) & uses a distributed cloud environment that delivers secure access to organizations around the globe with a marginal IT footprint.
In this course, you will obtain a high-level overview of the Genesys Voice Platform (GVP). You will explore the architecture of GVP as you acquire a deeper understanding of the GVP solutions, GVP components and functional descriptions, and GVP integrations with SIP Server.
To attend the training session you should have an operational Desktops or Laptops with required specification along with good internet connection to access the labs.
Technical issues are unpredictable and might occur with you as well. Participants have to ensure that they have the system with required configuration with good internet speed to access online labs.
If the problem still persists or you face any challenge during the class then you can report to us or your trainer. In that case Radiant would provide you the recorded session of that particular day. However, those recorded sessions are not meant only for personal consumption and NOT for distribution or any commercial use
Radiant Techlearning offers training program on the weekday, weekend and a combination of weekdays and weekends. You can always choose the schedule that best suits to your need.
Once we receive your enrollment request, we will share the enrollment details with you to select and complete the enrollment process.
You can always email us on the below email address (whichever applicable) to know the upcoming schedule for a specific technology training program.
Individual- training@radianttechlearning.com
Corporate- Corporate@radiantechlearning.com