Genesys Cloud CX- Reporting and Analytics

• Introduction to Reporting and Analytics
• Genesys Cloud CX Reports
• Working with Reports
• Troubleshooting Reports
• Dynamic Views

This course covers the reporting capabilities in Genesys Cloud CX and explains how reports work, how to choose the ideal reports for specific requirements, and how to manage reports. In addition, the course describes Performance Dashboards and dynamic views, which provide valuable insight into current and historical performance for agents, queues, interactions, and more.

Reporting lets you see what's going on in your contact center by providing a suite of tools that gather, aggregate, and format data to help you know what's currently happening in your contact center and what has changed over time, so you are better able to make informed timely business decisions.

Completion of the Genesys Cloud CX- Contact Center Administration course

Familiarity with the Genesys Cloud CX environment and user interface

Basic understanding of contact center concepts

Outline the reporting capabilities of Genesys Cloud CX.

Manage Reports in Genesys Cloud CX.

Use dynamic views to monitor performance.

Manage your agents and contact center through status and presence.

Generate the appropriate report types for different situational requirements.

It is recommended but not mandatory. Being acquainted with the primary course material will enable students and the trainer to move at the desired pace during classes. You can access courseware for most vendors.

You can buy online from the page by clicking "Buy Now." You can view alternate payment methods on the payment options page.

Yes, students can pay from the course page.

The course completion certification will be awarded to all the professionals who have completed the training program & the project assignment given by your instructor. You can use the certificate in future job interviews to help you to acquire your dream job.

Radiant believes in a practical & creative approach to training & development, distinguishing it from other training & development platforms. Moreover, training courses are undertaken by experts with a range of experience in their domain.

Radiant team of experts will be available at e-mail support@radianttechlearning.com to answer your technical queries after the training program.

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Radiant Telelearning offers more than 800+ courses & for each course, Radiant has identified ideal-in-class instructors.

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Our Technology experts/trainers & consultants carry a deep-dive understanding of the technical subject & are certified by the OEM. Our faculty will deliver you the knowledge of each course from the basic level in an easy way & you are free to ask your doubts any time from your respective faculty.

Our trainers have the patience & ability to explain complex concepts in a simplistic way with depth & width of knowledge.

A: Radiant believes in a practical & creative approach to training & development, distinguishing it from other training & development platforms. Moreover, training courses are undertaken by experts with a wide range of experience in their domain.