Genesys Cloud CX- Implementation

• Overview of the Genesys Cloud CX Platform
• Introduction to Genesys Cloud CX Collaborate
• Configurations of Genesys Cloud CX Collaborate
• Features and Configurations of Genesys Cloud CX Communicate
• Advanced Configuration of Number Plans and Outbound Routes

This course delivers an overview of the Genesys Cloud CX environment & describes the components that can be configured when developing a new contact center. Professionals will also learn how to add & update users, assign user roles, configure telephony parameters for the contact center & users, and so on. In addition, this course presents the terminologies utilized in Genesys Cloud CX as it links to common terminologies used in contact centers.

Genesys Cloud is a suite of cloud services for enterprise-grade collaboration, communications, & contact center management. Genesys Cloud is formed on top of Amazon Web Services (AWS) & uses a distributed cloud environment that delivers secure access to organizations around the world with a marginal IT footprint.

Describe the Genesys Cloud CX platform and its component

Explain the purpose of Genesys Cloud CX Collaborate in an enterprise

Implement and configure Genesys Cloud CX Collaborate.

Discuss the capabilities of Genesys Cloud CX Communicate.

To attend the training session you should have an active Desktops or Laptops with required specification along with good internet connection to access the labs.

Technical issues are unpredictable and might occur with you as well. Participants have to ensure that they have the system with required configuration with good internet speed to access online labs.

If the problem still persists or you face any challenge during the class then you can report to us or your trainer. In that case Radiant would provide you with the recorded session of that particular day. However, those recorded sessions are not meant only for personal consumption and NOT for distribution or any commercial use.

Radiant Techlearning offers training programs on the weekdays, weekends and a combination of weekdays and weekends. You can always choose the schedule that best suits your needs.

Once we receive your enrollment request, we will share the enrollment details with you to select and complete the enrollment process.

You can always email us on the below email address (whichever applicable) to know the upcoming schedule for a specific technology training program.

Individual-  training@radianttechlearning.com

Corporate- Corporate@radiantechlearning.com