Course Overview
The Genesys Cloud CX- API course provides you with concepts of Application Programming Interface (API) and Genesys Cloud APIs available to access from a client application. This course introduces you to the list of Software Development Kit (SDKs) available for Genesys Cloud and how to use them. Also, you will be introduced to Genesys Cloud’s Developer Tools for testing your environment’s API endpoints. The Genesys Cloud API course is intended to help primarily developers or administrators customize the Genesys Cloud environment to suit their needs
Duration- 1 day
Prerequisites
- Genesys Cloud CX- Contact Center Administration
- Genesys Cloud CX- Implementation
Audience Profile
Administrators or Developers.
Learning Objectives
- List out the different API endpoints available for Genesys Cloud
- Explain the authentication methods
- Work with Conversations API to interact with conversations
- Outline the features of User API
- Describe the characteristics of Chat API
- Work with Routing API
- Generate customized reports using different Analytics APIs
- Discuss download options for Recordings
Content Outline
- API Overview
- Authentication
- User APIs
- Conversations APIs
- Notifications APIs
- Chat APIs
- Analytics APIs
- Recording APIs
- Routing APIs
- Resources
- Utilization
- API Evolution
FAQs
The Genesys Cloud CX- API course provides you with concepts of Application Programming Interface (API) and Genesys Cloud APIs available to access from a client application. This course introduces you to the list of Software Development Kit (SDKs) available for Genesys Cloud and how to use them.
Genesys Cloud delivers a RESTful application programming interface (REST API) to assist you in extending & customizing Genesys Cloud.
Genesys Cloud offers the following routing methods- standard, predictive routing, bullseye, and preferred agent routing. Standard routing sends interactions to agents based on the skills evaluation method you select.
Yes, students can pay from the course page.
The course completion certification will be awarded to all the professionals who have completed the training program & the project assignment given by your instructor. You can use the certificate in future job interviews to help you to achieve your dream job.
Radiant believes in a practical & creative approach to training & development, distinguishing it from other training & development platforms. Moreover, training courses are undertaken by experts with a range of experience in their domain.
Radiant team of experts will be available at email support@radianttechlearning.com to answer your technical queries even after the training program.
Yes, Radiant will provide you with the most updated high, value-relevant real-time projects & case studies in each training program.
Radiant Techlearning offers training programs on weekdays, weekends, and a combination of weekdays and weekends. You can always choose the schedule that best suits your needs.
Once we receive your enrollment request, we will share the enrollment details with you to select and complete the enrollment process.
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