Composer 8.1 Routing Application Development

Course Overview

In this course, you will acquire the skills needed to develop routing applications for inbound voice interactions. Using business scenarios, you will learn to design, create, and test routing applications with your Genesys Composer solution.

Duration: 5 days

Prerequisites

Genesys Framework, Routing, and Reporting Foundation 8.5

Audience Profile

This course is intended for:

  •  Routing Application Developers
  •  Other roles involved in the planning, development, and testing of their Composer inbound routing voice applications for usage with Orchestration Server

Learning Objectives

Upon accomplishment of this course, you will be able to:

  •  Describe the Orchestration platform architecture
  •  Create, provision, and test a routing application
  •  Trace messages in an interaction flow
  •  Deploy a routing application in a production environment
  •  Use Composer to design routing applications:
  •  Use the Target block to route to agent groups, skills, and other types of targets
  •  Customize the Target block to route based on statistics
  •  Customize the Target block to include virtual queues
  •  Handle errors in a workflow
  •  Use voice treatments
  •  Create variables and use them in Composer blocks
  •  Use attached data in workflows
  •  Use Expression Builder to create routing decisions based on DNIS, caller entered digits, and other attributes

FAQs

Genesys Composer Route delivers a set of function blocks that allows developers to develop applications that can utilize customer profile, context and interaction history information to route interactions providing better customer experience.

Upon accomplishment of this course, you will be able to:

· Describe the Orchestration platform architecture

· Create, provision, and test a routing application

· Trace messages in an interaction flow

· Deploy a routing application in a production environment

· Use Composer to design routing applications:

· Use the Target block to route to agent groups, skills, and other types of targets

· Customize the Target block to route based on statistics

· Customize the Target block to include virtual queues

This course is intended for:

· Routing Application Developers

· Other roles involved in the planning, development, and testing of their Composer inbound routing voice applications for usage with Orchestration Server

Genesys Cloud is a suite of cloud services for enterprise-grade communications, collaboration, & contact center management. Genesys Cloud is formed on top of Amazon Web Services (AWS) & uses a distributed cloud environment that delivers secure access to organizations around the world with a marginal IT footprint.

To attend the training session you should have an operational Desktops or Laptops with required specification along with good internet connection to access the labs.

Technical issues are unpredictable and might occur with you as well. Participants have to ensure that they have the system with required configuration with good internet speed to access online labs.

If the problem still persists or you face any challenge during the class then you can report to us or your trainer. In that case Radiant would provide you the recorded session of that particular day. However, those recorded sessions are not meant only for personal consumption and NOT for distribution or any commercial use.

Radiant Techlearning offers training program on the weekday, weekend and a combination of weekdays and weekends. You can always choose the schedule that best suits to your need.

Once we receive your enrollment request, we will share the enrollment details with you to select and complete the enrollment process.

You can always email us on the below email address (whichever applicable) to know the upcoming schedule for a specific technology training program.

Individual:  training@radianttechlearning.com

Corporate: Corporate@radiantechlearning.com

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