Course Description
ITIL Practitioner is a show (and qualification) developed for those IT managers and leaders who are seeking guidance on the implementation of an ITIL based framework and ITIL based processes. It is also directed at managers and leaders who are seeing to make improvements to their current ITIL based structure. In this show we cover topics ranging identifying areas for improvement and ensuring stakeholder engagement through to Organization Change Management; managing the "œpeople" affected by and involved in transformational change. If you're looking for a starting point to transformational change, then this is the show for you.